tag:blogger.com,1999:blog-55997972012-01-18T04:25:20.062-08:00KNOWLEDGE-INTENSIVE BUSINESS SERVICESKIBS are important actors in the knowledge-based economy - innovators, agents of innovation diffusion, nodes in networks. This blog provides a brief introduction and cool links to material on services in general as well as KIBS..Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comBlogger2011100tag:blogger.com,1999:blog-5599797.post-12796324534404616152012-01-18T04:24:00.000-08:002012-01-18T04:25:20.073-08:00New European Competitiveness Report has a good documentation on KIBS - claiming that the concept is statistically murky, without any citations to yours truly. see http://ec.europa.eu/enterprise/newsroom/cf/_getdocument.cfm?doc_id=7129 pp63-78. Discussion of servicisation pp 79-87.
For a recent discussion of statistical classification see
I Miles, 2011, “From knowledge-intensive services Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-8076039671482091482012-01-18T03:33:00.000-08:002012-01-18T03:33:53.398-08:00Metamanufacturing
Here is a brief introduction to this concept, prepared for a research proposal we are working on:(since it is already in use, I would like to get its origin into prior art!):
<!--[if gte mso 9]> Normal 0 false false false EN-GB X-NONE X-NONE <![Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-61977941208163261192011-10-05T03:38:00.001-07:002011-10-05T03:38:39.169-07:00Service Science
new issue:
2011 Vol. 3 No. 3 2011-09-29 21:09:02 Service Science
(Read an individual paper in PDF, please go to: http://www.sersci.com/ServiceScience/papers.php)
Giuseppe Catenazzo, Emmanuel FragnièreManaging the Risks of the “Invisible”
Marek Winkler, Vladimír DosoudilOn Formalization of the Concept of Value Proposition
Wibke Michalk, Lilia Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-48213105515421434252011-09-28T06:57:00.001-07:002011-09-28T06:57:54.801-07:00
Data analytics for public services
This is becoming a persistent theme: went to a talk from |IBM last week arguing much the same thing.
Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-53369094748667809272011-09-12T06:18:00.000-07:002011-09-12T06:18:06.508-07:00EPISIS conference papers:
available at: http://www.proinno-europe.eu/episisconference2011/content/presentations
The EPISIS second conference will address the potential of service innovation as a driver for value creation in Europe. All European countries have experienced rapid growth in the service industries and have become service and knowledge economies during the last decades.
In order toIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-3142798329285907652011-08-26T07:33:00.000-07:002011-08-26T07:33:38.394-07:00Springer book series on services, service science etc.
Service Science: Research and Innovations in the Service Economy The Science of Service SystemsHaluk Demirkan, James C. Spohrer and Vikas Krishna2011
Service Design and DeliveryMairi Macintyre, Glenn Parry and Jannis Angelis2011
Service Systems ImplementationHaluk Demirkan, James C. Spohrer and Vikas Krishna2011
Handbook ofIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-48173055120598374042011-08-22T03:44:00.000-07:002011-08-22T03:44:05.310-07:00KIBS and innovation policy
This report does not use the KIBS terminology, but is very much about KIBS:
Exploding the Myths of UK Innovation Policy : How ‘Soft Companies’ and R&D Contracts for Customers Drive the Growth of the Hi-Tech Economy
"Soft companies and R&D contracts with customers playa critical role in the region’s innovation economy. Theyfacilitate the ‘natural’ innovation process by Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-2890698367558747742011-07-25T08:35:00.000-07:002011-07-25T08:35:06.549-07:00University - KIBS innovation
PhD thesis by Kari Laine, 2010
Fostering Innovation in Collaboration between Higher Education and Industry. A Systemic Model Based on Case Study
[Julkaisu-Tampere University of …, 2011 - dspace.cc.tut.fi
Thesis for the degree of Doctor of Science in Technology Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-44430012856868119062011-06-22T02:47:00.001-07:002011-06-22T02:47:36.176-07:00Managing service innovation: firm-level dynamic capabilities and policy options (2010), P. den Hertog - http://dare.uva.nl/record/352467 .Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-4703663147356617162011-05-23T03:55:00.001-07:002011-05-23T03:55:53.946-07:00video on service auitomation (turn the sound down)
http://www.youtube.com/watch?v=eCXDXFTmLbIIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-65636524168912422302011-02-15T05:47:00.001-08:002011-02-15T05:47:36.688-08:00Study on Industrial Policy and ServicesEnterprise and Industry - European CommissionStudy on Industrial Policy and Services. part one is linked here The statistical analysis deserves wide circulationBut part two (case studies) is more obscure: look hereIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-52281762942130766202010-12-05T01:31:00.000-08:002010-12-05T01:36:58.645-08:00Social InnovationZSI - Efficiency and Efficacy in Social Scientific ResearchThe Centre for Social Innovation (ZSI) is an autonomous, politically independent scientific institution, asserting leadership in Europe to advance social innovation and foster an open and solidly united society.Lots of publications - a few on social innovation!Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-45201918820880323102010-11-25T02:55:00.001-08:002010-11-25T02:55:18.506-08:00Put User in the Centre for Services - A reference model by Myriam Corralavailable at: https://sites.google.com/site/openinnovationplatform/policy-documentsPut User in the Centre for Services - A reference model by Myriam Corral European Commission Information Society and Media, 2010. This report is about us, us all as users of services throughout our lives. We have in the "e"-world seen many traditional services been moved to the electronic and connected world, Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-66805052418998883442010-11-25T02:52:00.001-08:002010-11-25T02:52:20.037-08:00Service Innovation Yearbook 2009-109 hereeLivingLabFocus on living labs, and the Yearbook has an open innovation orientation: stilll, a great development! Service Innovation Yearbook 2009-2010 A press release on the Europe 2020 strategy which was launched by the Commission last week. Available at http://ec.europa.eu/eu2020/index_en.htm. Members of the European Network of Living Labs - ENoLL Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-21446746621568704252009-12-15T05:02:00.000-08:002009-12-15T05:03:08.418-08:00A long-needed definition:
MANUCENTRIC - assuming that the models and logic of manufacturing industrry, or parts thereof (typically high-tech sectors), apply with very little qualification to the service activities that are found in service sectors and more widely across the economy.
Thus: R&D is a good indicator of innovation input, patents of innovation output, for example.Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-91923710165219258832009-12-10T01:09:00.001-08:002009-12-10T01:09:36.323-08:00Knowledge Intensive Service Systems
Towards a Working Definition Ian Miles, December 2009
(First notes for the SRII KISS SIG)
What are Services?
The term “service” is ambiguous, and not just because it is both a noun and verb, each of which have several meanings. Even putting to one side the religious and (animal) sexual meanings, there is much scope for confusion. A service may be a Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-19480166418940441892009-06-29T09:04:00.000-07:002009-06-29T09:14:57.664-07:00Great collection of papersService Design ResearchIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-70019381803229457832009-05-15T08:14:00.000-07:002009-05-15T08:15:35.606-07:00http://www.enginegroup.co.uk/service_design/ Service design The inspiring website from the ENGINE group: direct quotes below:Service design is a design specialism that helps develop and deliver great services. Service design projects improve factors like ease of use, satisfaction, loyalty and efficiency right across areas such as environments, communications and products – and not forgetting theIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-54607252021909493982009-05-15T07:40:00.000-07:002009-05-15T07:42:48.012-07:00ZEW Discussion Paper No. 08-109The Role of Creative Industries in Industrial InnovationKathrin Müller, Christian Rammer, and Johannes Trübyis excellentIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-22525322946997543152009-04-02T08:12:00.001-07:002009-04-02T08:12:47.655-07:00from residual to service scienceSpringerLink - Book ChapterMetka Stare and Luis B. RubalcabaAbstract Research on services has traveled a long way, starting from a category of non-productive spending introduced by A. Smith over the bumpy road of three centuries of economic thought toward new concepts such as services science. From being treated as a residual in national accounts, services became the dominant Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-3008240715358010402009-04-01T04:43:00.001-07:002009-04-01T04:43:15.418-07:00strategies and management of professional service firmsThe strategies and management of professional service firmsanother good presentation!Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-65469114916079745342009-04-01T04:35:00.001-07:002009-04-01T04:35:45.775-07:00Great and well-designed presentation on service system designSeeing Tomorrows Services: A Panel on Service Designincludes discussion/illustration iof front-office back-office perspectivemany other goodies on Slideshare.Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-29762031682670951702009-03-31T04:09:00.001-07:002009-03-31T04:09:33.695-07:00Centre for Professional Service FirmsOxford Saïd Business School: Centre for Professional Service Firmshas a good working paper series available from this page!Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-65415164898057100082009-03-31T03:41:00.001-07:002009-03-31T03:41:41.916-07:00GRIPS Innovatioon BlogInno GRIPS project blogrecent entries include:Most recent blog entries Global Green New Deal InnoGRIPS Special Topic - Innovation for Recovery By jhayden on 3/30/2009 1:21 PMIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-71991618503620410052009-03-31T03:39:00.001-07:002009-03-31T03:39:36.405-07:00Rise of ServicesThe Rise of the Service EconomyThese people dont seem to have heard of Gershuny and Skolka, and they don't explore empirical data very much - howevert they do elaborate a model relating together skilled and unskilled service work, productivity trends and imbalances, marketed services vs household production, and so on. The hypotheses and propositions they formulate are rather interesting ones. Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-8189278019656699002009-03-30T04:39:00.001-07:002009-03-30T04:39:10.516-07:00public service innovation conferencepublic services innovation conference: share bright ideas to improve people's livesIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-31241591207957904502009-03-30T04:34:00.001-07:002009-03-30T04:34:50.623-07:00an alternative to google scholar?HighWire Press
This is a service from Stanford: these results came up immediately with a search for KIBS - the reports may not all be free to you dear reader. Sorry about awful formatting
• “Impact of Functional Integration and Spatial Proximity on the Post-entry Performance of Knowledge Intensive Business Service Firms” Andreas Koch and Harald Strotmann International Small Business Journal, Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-19875323464504120482009-03-30T04:09:00.001-07:002009-03-30T04:09:13.645-07:00More links on service scienceService Science « N e x t N o w CollaboratoryIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-74227506911354548752009-03-27T14:22:00.000-07:002009-03-27T14:29:25.443-07:00Teboul_ Services are Front StageIrving Wladawsky-Berger: Services, Jobs and Related SubjectsI have used the Front/Back Stage metaphoir, but Tebuol discusses it systematically.And I was led there from this interesting discussion of SSME by Dr Banavar of IBM Inida, at http://pld.nectec.or.th/websrii/images/stories/documents/presentations/dr.banavar.pdfIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-67883133060258848342009-03-26T10:22:00.001-07:002009-03-26T10:22:07.162-07:00Nordic Service Innovation policyServINNo - PublicationsPublicationsService Innovation the Nordic Countries: Key Factors for Policy Design. Final ReportDrafted by Carter BlochWith contributions from Elva Aðalsteinsdóttir, Per-Olof Brehmer, Jesper L. Christensen, Ina Drejer, Katja Hydle, Morten Berg Jensen , Jari Kuusisto, Ragnhild Kvålshaugen and Anker Lund Vinding.Mapping Service Innovation Policy in the Nordic Countriesby JariIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-64830372811728863462009-03-26T09:56:00.001-07:002009-03-26T09:56:37.761-07:00Service Design NetworkService Design Network:Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-40743914039415830772009-03-26T09:09:00.001-07:002009-03-26T09:09:24.465-07:00designing for servicesDesigning For Services | Essay archiveEssay Archive Edited by Lucy Kimbell and Victor P. Seidel, collected in this innovative and highly illustrated volume are findings from the designing for services project. Particular focus is on the practices of an emerging discipline of service design grounded in the arts and humanities. Three case studies in which service design companies worked with Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-17156597604928379542009-03-25T03:03:00.001-07:002009-03-25T03:03:51.355-07:00A good blog on service innovation and coproductionService (Co-) CreationThis led me to the SDL forum - thanks to Gary R. Schirr!BTW, I have been silent for ages due to computer upgrade and loss of password info. Should now be fixed on all my blogs.Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-3795333746688409902009-03-25T02:55:00.001-07:002009-03-25T02:55:22.861-07:00SERVICE DOMINANT LOGICThe Otago Forum 2a symposium including discussion of SDL as compared to SSMEFinal papers The full papers from each day's sessions are provided below. The presentations that accompany the papers are available here. Tuesday, December 9 2008 Paper 1: R. Lusch & S. Vargo. (2008). A service-dominant logic perspective on collaborating for competitive advantage, Otago Forum 2: Academic Papers, 1-2Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-75721841003975271112008-07-21T09:18:00.000-07:002008-07-21T09:20:01.350-07:00Co-production: A manifesto for growing the core economyDownload PDFThe term 'co-production' was coined originally at the University of Indiana in the 1970s when Professor Elinor Ostrom was asked to explain to the Chicago police why the crime rate went up when the police came off the beat and into patrol cars. She used the term as a way of explaining why the police need the community as much as Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-72419606251268283812008-07-21T09:14:00.000-07:002008-07-21T09:17:23.519-07:00ServINNo Service Innovation in the Nordic Countries Key Factors for Policy DesignThe ServINNo project explores innovation processes in Nordic service firms and how policy can be designed to promote service innovation in the Nordic countries. The aim of the project is to identify appropriate service innovation policies based on in-depth analysis of innovation activities in Nordic service Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-75631445689399811392008-06-24T02:48:00.000-07:002008-06-24T02:50:29.246-07:00http://royalsociety.org/page.asp?id=7840Innovation in services: the role of science, technology, engineering and maths (STEM): call for evidence The Royal Society has opened a study on the role of science, technology, engineering and maths (STEM) in services sector innovation. Organisations and individuals are invited to contribute to the study by responding to our call for Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-67346650372882587282008-06-24T01:49:00.000-07:002008-06-24T01:52:18.488-07:00http://www.ssmenetuk.org/netactivity.aspon the front page (and there are others):Knowledge Intensive Service Activities - NEW Research ProjectManchester University Institute of Innovation Research together with UNU-MERIT and TNO are currently conducting research on future prospects for innovation and skill requirements in the European Service Economy, with particular focus on Knowledge Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-86396338003156227292008-05-20T05:29:00.000-07:002008-05-20T05:40:07.734-07:00Consutancy report on SERVATION.(and what's SERVATION- see earlier blogs)http://www.deloitte.com/dtt/cda/doc/content/dtt_manufacturing_ServiceRevolutionInGlobalManufacturing012006.pdfDeloitte Research: "The Service Revolution in Global Manufacturing Industries"A Report by the Indian School of Business, New York University, Purdue University, and Deloitte ResearchincludesExecutive Summary..........Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-69605388610131005882008-04-25T02:23:00.000-07:002008-05-20T05:29:48.060-07:00SERVONOMICS and SERVONICSSERVONOMICS: "The study of service processes, practices, products, organisations and systems. This can be approached from a variety of disciplinary perspectives, but will almost always require an interdisciplinary style of research, since service is typically about transformations to meet individual or organisational requirements, and will thus involve technique and Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-89881107570913400442008-04-18T08:34:00.000-07:002008-04-18T08:40:06.500-07:00Three interesting contributions from Statistics in FocusAlajkääskö, P., ‘The demand for services: external but local provision’, Statistics in Focus -Industry, Trade and Services, 26/2006, Eurostat, Luxembourg, 2006. Available from:http://epp.Eurostat.ec.europa.eu/cache/ITY_OFFPUB/KS-NP-06-026/EN/KS-NP-06-026-EN.PDFAlajkääskö, P., ‘EU-27 business services: thriving in the wake of outsourcing Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-80371286061888085952008-04-18T05:23:00.000-07:002008-04-18T05:27:30.186-07:00New Service Science/Innovation Blog - and NetworkBlog at http://topics.scirus.com/Services_Science_and_Innovation.htmlcontains: Introduction References Selected Links Web Search Results Recent and Most Cited Articles News Articles Related Keywords Is related to new network/project:Complex Services Innovation Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-6990251304618730092008-04-17T04:27:00.000-07:002008-04-17T04:30:31.876-07:00UNION NETWORKhttp://www.union-network.org/mentioned in previous blog, for its rich material on Business Services. UNI is the global organisation for unions in services etc. Its website has sections on:Commerce Electricity Finance Gaming Graphical Hair & Beauty IBITS (Industry, Business Services, ICT) Media, Entertainment &Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-20078751526882992432008-04-17T04:00:00.000-07:002008-04-17T04:07:19.011-07:00UNI IBITS is the global union for industry, business services and information technology (IBITS). UNI IBITS has 135 affiliates from 65 countries around the world who have registered around 1.2 million members with UNI IBITS. UNI IBITS members work in the most dynamic economic sectors on the cutting edge of technological and organisational change. UNI IBITS policies aim to assist and guide Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-23872314422154839542008-04-10T00:16:00.001-07:002008-04-15T04:01:15.631-07:00At the Pro Manchester website (this is a network of professionals in Manchester) there is a book of jokes:.::: Pro Manchester :::.example:"38 How many consultants does it take to change a lightbulb?1 That’s difficult to say. First, we need to do a study to see if you really need light in that area,2 determine historically why the light burned out, and3 analysis to determine whether it’s the rightIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-48901306110699955582008-04-09T05:10:00.001-07:002008-04-15T03:59:16.982-07:00IAT - ProjekteNew Forms of Employment and Working Time in the Service Economy"Background and ObjectivesThe subject of research in NESY was the change in the organisation of work and working-time in the service sector. The entire complex of employment relationships is undergoing fundamental changes; particular emphasis in the project was laid on new forms of employment and working-time.The projectIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-62926631730435426752008-02-29T06:04:00.001-08:002008-04-15T03:59:49.218-07:00Customer perspectives on service innovation » SlideSharejust what it says!Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-29729211006103172242008-02-29T06:02:00.001-08:002008-04-15T04:00:48.155-07:00Spiral : L'innovation pour les servicesUn reseau in frenchcheck out this on service science and innovation:http://www.spiral.lu/cms/spiral/content.nsf/0/35F6D847EE21FFC8C12573E2003237ED/$file/Services_JPM.pdfIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-68975426396074008542008-02-28T09:00:00.001-08:002008-02-28T09:00:09.845-08:00Trade in KIS Trading in Ideas and Knowledge A report prepared for the Knowledge Economy Programme Brinkley, Ian 2007 IfGermany is good at making cars and Japan at micro electronics, whatdoes Britain excel at economically? The answer is ‘knowledgeservices’. Trading in Ideas and Knowledge arguesthat Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-78642899771943327062008-02-28T08:57:00.001-08:002008-02-28T08:57:01.388-08:00Public Service InnovationThe Work Foundation - Public Service Innovation Rohit Lekhi, Research Republic LLP December 2007 Theagenda for public service reform increasingly demands that servicesmeet the rising expectations of citizens. At the same time, rapidchanges in information and communication technologies provide newopportunities for gains in both Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-53183778980673746622008-02-27T04:16:00.001-08:002008-02-27T04:16:15.517-08:00Berkeley Conference Services and InnovationSomehow I missed this at the time! Some excellent material:Tekes » Events » Services and InnovationDavid Teece, Mitsubishi Bank Professor, Haas School of Business Innovation and management in services in an advanced global economy (pdf)Customer Perspectives on Services Innovation (pdf)Panel Chair: Stephen Ezell, Peer Insight (tbc)Jim Marsden, HP:Innovation and Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-74632059822462577652008-02-25T09:50:00.001-08:002008-02-25T09:50:28.014-08:00SC ResearchSC-Research - Contact info and stafflots of work in Finland on KIBS and innovation:here is a really interesting paper on taxonomy of services (with productivity analysis in mind):Productivity of Business Services - Towards A New TaxonomyIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-80526102468878553302008-02-12T06:30:00.001-08:002008-02-12T06:30:49.890-08:00Innovation Platform for knowledge intensive services launchedat:http://www.europe-innova.org/index.jsp?type=page&previousContentId=9208&cid=9212&lg=EN"Asa new element of Europe INNOVA, the "European Innovation Platform forKnowledge Intensive Services" (KIS-IP) was launched at a Commission's Workshop on innovation in services in Brussels the 4th of February.The objectiveof KIS-IP is to foster technological as well as non-technologicalinnovation in services,Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-46392061779167714712008-02-11T06:22:00.001-08:002008-02-11T06:22:05.102-08:00IBM Systems Journalhttp://www.research.ibm.com/journal/sj47-1.html"Recognizing the growing significance of service innovation in theglobal economy, many in academia and industry have suggested that thereis a need for a new science of service systems whose chief goal is thedevelopment of efficient and scalable methods for service systemanalysis, design, implementation, and delivery. This issue presents 14papers on aIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-54203002879419999072008-02-08T06:34:00.001-08:002008-02-08T06:34:47.789-08:00papers on services from manufacturing...... and transoition from mfg to sersScientific Commons: Heiko GebauerPowered by ScribeFire.Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-48118987569856943502008-01-17T08:35:00.001-08:002008-01-17T08:35:47.129-08:00Public sector in Knowledge Economy (cities)The Work Foundation - Public as well as private sector spending drives knowledge economy success in cities all over the UK "Our new analysis clearly shows that the UK is much more than a tale of two types of city, North and South: inequalities, challenges and successes are scattered throughout the regions of England.’The report stresses the vital role that public expenditure plays in supporting Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-26661837142529513442008-01-17T07:07:00.001-08:002008-01-17T07:07:15.375-08:00Service statistics and innovation measurementNBR Special Reportssee the report The Measure of a Nation: Quantifying Innovative Strength through Improved Service Sector Metrics John M. Graham No. 11, February 2007 Powered by ScribeFire.Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-25315681276278134422008-01-15T04:52:00.001-08:002008-01-15T04:52:32.759-08:00Research in the Services Sector - Walter GanzTechnology-platforms: Reports of Expert Group on "Key Technologies for Europe" Reports of Expert Group on "Key Technologies for Europe" include: Communications. Petros Kavassalis, Atlantis Group at University of Crete. Pre-final Draft, 4 August 2005. Healthcare. Dr. Anette Braun, Germany. Research in the Services Sector. Walter Ganz, Fraunhofer Institut. (Final Report)Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-75230797520170173232008-01-14T07:15:00.001-08:002008-01-14T07:15:25.891-08:00EIRMA on service innovationeIQ12 Winter 07 contains this piece on service innovation - there are interesting links to the ECON report for Norway, a study of IP protection and services, and a roundtable on managing service innovationPowered by ScribeFire.Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-33336892595831750142007-12-17T03:04:00.001-08:002007-12-17T03:08:18.215-08:00GaWC - Multiple GaWCsThe GaWC network has plenty of material on world cities, now organised into a series of themes. Going to publications, you can find some KIBS papers:GaWC Research Bulletin 252 (A) : 'Geographies of International Business Travel in the Professional Service Economy' (J.R. Faulconbridge and J.V. Beaverstock)GaWC Research Bulletin 246 (A) : 'Cultural Economies of Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-81926245432997090172007-08-08T08:38:00.001-07:002007-08-08T08:38:23.338-07:00Wkipedia on service innovationService innovation - Wikipedia, the free encyclopediaI thought it was time for this to be featured on the great Wikipedia.Powered by ScribeFire.Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-86939124951641720682007-08-08T08:37:00.001-07:002007-08-08T08:37:36.056-07:00Services Science Management and EngineeringSSMEnetUK is an EPSRC funded network of UK researchersinterested in Services Science Management and Engineering, launched in June 2007. The website currently sets out the rationale forthe network andenables researchers to register their interest. The website isorganized as follows: Aims Rationale Founding members Challenge Activities References associated with this website Register your Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-38055903215884823492007-08-08T08:34:00.001-07:002007-08-08T08:34:39.558-07:00Open EconomyOpen Economy - Las nuevas reglas de la economía de la participación - Jose L. Marin y Juan Vicente GarcíaSpanish-language (at present) blog/site on Knowledge Economy and services issues.Powered by ScribeFire.Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-16642254054663987912007-08-03T08:35:00.000-07:002007-08-03T08:35:59.449-07:00Service-Dominant Logic"The foundational proposition of S-D logic is that organizations, markets, and society are fundamentally concerned with exchange of service—the applications of competences (knowledge and skills) for the benefit of a party. That is, service is exchanged for service; all firms are service firms; all markets are centered on the exchange of service, and all economies and Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-78745560653913725822007-06-25T13:33:00.000-07:002007-06-25T13:34:24.224-07:00Service Innovation: The Next Big ThingBusiness Week's take on service innovation, sparked off by SRII (see previous posting)Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-47506778539500537832007-06-25T13:31:00.000-07:002007-06-25T13:31:36.604-07:00Service Research & Innovation Initiative:"Services Research & Innovation Initiative…Defines the Future"We are at a time when customers are demanding more business value from their information technology investments and Wall Street is looking for ever improving operating margins, technology companies simply must learn to innovate in this rapidly growing and strategic part of their business. Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-20321798285002292302007-06-25T13:21:00.000-07:002007-06-25T13:21:32.079-07:00What's New - DTIthis features a link to DTI Occasional Paper no 9 - Innovation in Serviceswhose chapters are:1. Introduction2. Changing understanding of innovationBruce Tether and Jeremy Howells3. Managing service innovationJohn Bessant and Andrew Davies4. Innovation in Experiential ServicesChris Voss and Leonieke Zomerdijk5. Services and the Innovation InfrastructureBruce Tether and Silvia Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-5312401024080367052007-06-14T07:01:00.001-07:002007-06-14T07:01:53.566-07:00KIPS (sorta KIBS)Innovation in Small Construction Knowledge-Intensive Professional Service Firmsuseful not least because of the creativity role here.Powered by ScribeFire.Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-8773590098710961472007-06-01T07:24:00.001-07:002007-06-01T07:24:26.146-07:00International Trade ForumInternational Trade Forum - The quarterly magazine of the International Trade Centre: From policy to practicecontains essays by people like Dorothy Riddle on export startegies and links between export and innovationPowered by ScribeFire.Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-41276481172769640372007-02-28T07:42:00.000-08:002007-02-28T07:42:39.265-08:00About designUK Design Council facts, fuigures, and studies inc service design.Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-29545769739176343482007-02-23T04:41:00.000-08:002007-02-23T04:41:43.390-08:00TrendChart Innovation Policy In Europe:Innovation in Services Workshop Papersa heap of great studies of services and services innovationIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-51988155756484447952007-02-12T13:42:00.000-08:002007-01-19T02:47:04.131-08:00<> issues on servicesThis distinguished French journal regularly turns to the theme of "Economie et Gestion des Services" (EGS) that is Economics and Management of Services.Issues include:N 1. - Mai 1999 - Les Services de l'an 2000 N 2. - Juin 2000 - Les Services: innovations, nouvelles technologies, international N 3. - Juin 2001 - Poursuivre le débat sur la relation de service N 4. - Juillet Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-86080469073603759272007-01-19T02:47:00.000-08:002007-01-19T02:47:04.271-08:00Working Paper BETA #2006-01:"Maria Savona, André LorentzDemand and Technology Determinants of Structural Change and Tertiarisation: An Input-Output Structural Decomposition Analysis for four OECD CountriesAbstract : The paper provides fresh empirical evidence on the relative role of changes in final and intermediate demand as affecting the changes in the sectoral structure of advanced economies. Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-2003134220366980782007-01-13T07:36:00.000-08:002007-01-13T07:40:02.000-08:00DTI - Economics Papers related to SIA: that is to Innovation Statisticsincludes:Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-23429528337528890852007-01-13T07:32:00.000-08:002007-01-13T07:32:46.092-08:00Tekes: "Serve - Innovative Services Technology Programme 2006-2010The "Serve programme targets to increase and broaden the services development of the Finnish industry and to promote academic research in service related areas. Innovative service concepts and internationally competitive business models renew and strengthen the Finnish economy. "Yet to have any real project content, but one to Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1168700760511890612007-01-13T07:06:00.001-08:002007-01-13T07:06:01.436-08:00Tekes - Services and Innovationproceedings of Services and Innovation Conference, held 10-11 October 2006at Marina Congress Center, Helsinki, Finland..."Service sector is vitally important for the economic success of the European Union. Services and Innovation Conference will address a range of key issues and policies in this area including: * Services related innovation policies in the EU Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1167302453960235312006-12-28T02:40:00.000-08:002006-12-28T02:40:57.303-08:00emcc - EMCC dossier on Knowledge Intensive Business Services (KIBS) November 2006 dossier, with case studies and scenarios (these focus on offshoring) - different from the EMCC report I wrote a year or so back, lots of content.Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1165441409053277802006-12-06T13:43:00.000-08:002006-12-06T13:43:29.330-08:00Point Forward - About: An innovation support KIBS with a rich web site. "Point Forward delivers innovation strategies based on customer insights."Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1165229715690476342006-12-04T02:55:00.000-08:002006-12-04T02:55:20.396-08:00ForfásReport on services innovation and services innovation policies for Ireland! When will we see this for the UK?Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1163326432825360952006-11-12T02:13:00.000-08:002006-11-12T02:13:53.936-08:00OLYMPUS Future Creation Laboratory : Fields of ResearchHumanware: inspiration-induced ubiquitous services. Confession: I thought I might have coined the term "ubiquitous services" for a talk I'm doing soon in Korea at a Ubiquitous Computing conference. I find 200,000+ google hits, even several dozen Gogle Image hits! A few more postings are liable to follow.Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1163171619410151872006-11-10T07:13:00.000-08:002006-11-10T07:13:41.946-08:00Tekes conference on"Innovative Services and Innovation Policy" : Conference on Innovation in Services in Helsinki, 10-11 October 2006.papers downloadable:Service sector performance and structural changes in the economyProfessor John R. Bryson, University of BirminghamMarkets, Competition, Regulation and Innovation in the financial services sectorDr Andrew Hilton, Centre for the Study of FinancialIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1162310773339009172006-10-31T08:06:00.000-08:002006-10-31T08:06:13.683-08:00Working Paper Series - Papers | Research Institute for Business and Management (RIBM) | MMUand if you go to http://www.ribm.mmu.ac.uk/wps/papers/wp03_10.pdfyou'll find that: "Logit regressions are run on factors influencing the adoption of intranets and clientextranet for a sample of 164 UK SMEs. The findings challenge two oft-stated views.First, that ICT adoption in SMEs depends on the CEO/ownerIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1160489611821945892006-10-10T07:13:00.000-07:002006-10-10T07:13:32.146-07:00EBKEBK is Evolution of Business Knowledge, and the working papers here include studies of managers and conusltants, client-consultant relations, and knowledge-intensive business.Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1159951291513034472006-10-04T01:41:00.000-07:002006-10-04T01:41:39.680-07:00Faculty Publications HomeLinks to many papers on services issues: includes coproduction with KIBS, self-services, and services/technology issues.Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1158311382142053872006-09-15T02:09:00.000-07:002006-09-15T02:09:42.616-07:00Systemic Business : This is the website of the Systemic Business Community - this particular page listing - Publications by Date, including such pieces as:'Networking Your Knowledge Workers: Collaborative Communities of Mobile Business Professionals' 'Enabling Collective Knowledge Work through the Design of Mediating Spaces' and "Transformation of Corporations: Towards Appreciative Service Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1146055035525533652006-04-26T05:37:00.000-07:002006-04-26T05:37:15.746-07:00SourceOECD: issues OECD report on Knowledge Intensive Service Activities (and innovation) now available!Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1145119213362150222006-04-15T09:40:00.000-07:002006-04-15T09:40:13.446-07:00 Outsourcing in the New Economy: Lots of papers on this theme from inst for Internat Economics:"... Globalization of IT hardware contributed to rapid productivity and job growth in the 1990s, and globalization of software and IT services likely will spur a second wave of US productivity and job growth. Nevertheless, the specter of losing white-collar IT jobs abroad looms large, and frequently Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1145118560344565602006-04-15T09:29:00.000-07:002006-04-15T09:29:31.073-07:00SEM2006 HomeSEM2006 Summer School Invitation LetterDear Friends and Colleagues,Department of Industrial Engineering and Management at Helsinki University of Technology is organizing an International Summer School in Service Engineering and Management. The Summer School event takes place in Espoo, Finland Aug 27 - Sep 2, 2006.Senior academics will host a series of events for doctoral students and Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1143369239698681152006-03-26T02:33:00.000-08:002006-03-26T02:33:59.766-08:00Brookings Scholar: Jack E. TriplettJack Triplett's home page: man downloadables, including one on services overcomiong Baumol problem, which concludes:"In their labor productivity and MFP performance, the servicesindustries have long appeared unhealthy, especially since thegreat productivity slowdown after 1973. With some exceptions,they appear lively and rejuvenated today. We find that Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1143368842182450422006-03-26T02:27:00.000-08:002006-03-26T02:27:22.310-08:00CBR CBR website: further trawling reveals a lot of other service-related papers here, including :(there is much more!)"The national varieties of capitalism: the cases of Wal-mart and Ikea " Sue Konzelmann , Charles Craypo, Rabih Aridi, Frank WilkinsonSeptember 2005: WP314 "Will services be the new engine of economic growth in India? " Ajit Singh, Sukti DasguptaSeptember 2005: WP310 "The Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1143367490613439242006-03-26T02:04:00.000-08:002006-03-26T02:04:50.766-08:00CBR SearchWP140 on services vs manufacturing innovation: "Most previous research comparing innovation activity in the manufacturing and service sectors has taken insufficient account of the variation in the intensity and nature of innovation activity within those sectors. We address this question using a simple sectoral split and applying it to manufacturing and the business services sector. The Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1143366030889561892006-03-26T01:40:00.000-08:002006-03-26T01:40:31.133-08:00Welcome to the Web Site of the SETI Project: Not the Search for Extraterrestrial Intelligence, but a project on Sustainable growth, Employment creation and Technological Integration in the european knowledge-based economyPapers on this site include:REVIEW OF THE THEORETICAL LITERATUREImports of services and economic growth:A dynamic panel approachInternational competitiveness in producer Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1141135365535265472006-02-28T06:02:00.000-08:002006-02-28T06:02:45.590-08:00Ian Dew-Becker and Robert Gordon paper: Thisa is the paper cited by KrugmanIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1141135190780894532006-02-28T05:59:00.000-08:002006-02-28T05:59:51.003-08:00Paul Krugman: Graduates versus Oligarchs: Op-ed by Krugma, discussing..." A new research paper by Ian Dew-Becker and Robert Gordon of Northwestern University, 'Where Did the Productivity Growth Go?,' gives the details. Between 1972 and 2001 the wage and salary income of Americans at the 90th percentile of the income distribution rose only 34 percent, or about 1 percent per year. So being in Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1140700485391477372006-02-23T05:14:00.000-08:002006-02-23T05:14:45.526-08:00International Hobo - Articles These are articles written by staff of this company that specialises in services to computer games development. Some aree very funny, others contain distilled wisdom about many features of this industry, especially design issues.Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1137662810434355212006-01-19T01:26:00.000-08:002006-01-19T01:26:50.646-08:00Publin, innovation in the public sector, reportsnow includes nonacademic policy conclusions report (and more)Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1134050827838344422005-12-08T06:07:00.000-08:002005-12-08T06:07:07.856-08:00Tjenesteyting, handel, logistikk - Puls This is the site where presentations from the Nordic Conference on services and vaklue creation are available.Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1131371158143003952005-11-07T05:45:00.000-08:002005-11-07T05:45:58.186-08:00Nordic Service Conference
Downloadable presentations from this conference, including a few on services' innovation policy:
Karin Yrvin, State Secretary, Ministry of Trade and Industry, Norway
An Innovation Policy for Growth and Employment
Enhancing the Performance of the Service Sector With emphasis on how to promote innovation in service
Shuji Tamura, Science and Technology Policy Division,Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1131035571685238882005-11-03T08:32:00.000-08:002005-11-03T08:32:51.736-08:00All three papers on KIBS are now available at the EMCC site, separately or as a single PDF:
http://www.emcc.eurofound.eu.int/content/source/eu05016a.htmlIan Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.comtag:blogger.com,1999:blog-5599797.post-1129462871055758642005-10-16T04:40:00.000-07:002005-10-16T04:56:44.396-07:00KIBS publications and presentationsStumbled-upon these THREE items...FIRST: Determinants of Innovative Activity in Newly Founded Knowledge Intensive Business Service Firmsby Andreas Koch & Harald StrotmannAbstract...."Innovative activity is performed to a considerable extent in the service sector, namely within the socalled knowledge intensive business services (KIBS). Nevertheless, little is Ian Mileshttp://www.blogger.com/profile/10735847477342688319noreply@blogger.com