Wednesday, April 15, 2015
You spend ages waiting for a Handbook - and then two come at once
Handbook Of Service Business
Text size:
contents of this site
- Search our Catalogue
- Browse our Books
- Business and Management
- Development
- Economics
- Environment
- Innovation and Technology
- International Politics
- Law
- Public and Social Policy
- Browse our Textbooks
- Browse our Journals
- Browse our Ebooks
- Browse Elgaronline
 |
 |
My account | My basket  |
||
| 0 items $ | Checkout | ||||
|
|
Handbook Of Service Business
Management, Marketing, Innovation and Internationalisation
Edited by John R. Bryson,
Professor of Enterprise and Competitiveness, Birmingham Business School,
University of Birmingham and Peter W. Daniels, Emeritus Professor of
Geography, School of Geography, Earth and Environmental Sciences,
University of Birmingham, UK
Hardback $225.00 on-line price $202.50
|
||||
| |||||
|
|
My account | My basket |
||
|
|
Handbook Of Service Business
Management, Marketing, Innovation and Internationalisation
Edited by John R. Bryson,
Professor of Enterprise and Competitiveness, Birmingham Business School,
University of Birmingham and Peter W. Daniels, Emeritus Professor of
Geography, School of Geography, Earth and Environmental Sciences,
University of Birmingham, UK
Hardback $225.00 on-line price $202.50
|
||||
|
Description ‘This book presents the newest research on service business from an economic, production and geographical perspective. It contains profound analyses and new approaches. New business trends, internationalization and economic development of service industries are analyzed, as are managerial and innovation issues. The book is a much needed supplement to the current widespread focus on service marketing and Service Dominant Logic. It is highly recommended to all academics, students and practitioners dealing with service business and industrial policy.’ – Jon Sundbo, Roskilde University, Denmark Contents Contributors include: L. Andres, U. Apte, J.R. Bryson, C. Chapain, A. Cpad, P.W. Daniels, F. Djellal, M. Ehret, J. Frankish, F. Gallouj, R. Greenwood, C. M. Hall, S. Hollis, A. Jones, U. Karmarkar, C. Kieliszewski, P.P Maglio, R. Mason, T. Morris, H.K Nath, M. O’Mahony, A. Potter, J. Roberts, R. Roberts, L. Rubalcaba, M. Smets, D. Storey, P. Strom, J. Sundbo, D. Teece, M. Toivonen, R. Tsiotsou, J. Wirtz, F. Yang, A. Yeh Further information
Service business accounts for more than 75 per cent of the
wealth and employment created in most developed market economies. This
interdisciplinary Handbook provides a critical and multi-disciplinary
review of current service business processes and practices. Broadening
our understanding of services in the world economy, the editors push
back the frontiers of current critical thinking by bringing together
eminent scholars from economics, management, sociology, public policy,
planning and geography.
Chapters contribute to ongoing debates about the nature and management of service business and the characteristics of service-led economies. Disciplinary perspectives on services, services and core business processes, and the management of service business are explored. Included is a series of case studies from the EU, USA, UK and Australia. Designed as an additional text for undergraduates and postgraduate studies, this book will appeal to students and scholars seeking a multi-disciplinary understanding of this increasingly mainstream field. Contents: Preface – The Structure of the Handbook Acknowledgements 1. Service Business – Growth, Innovation, Competitiveness John R. Bryson and Peter W. Daniels PART I UNDERSTANDING SERVICE BUSINESS: DISCIPLINARY PERSPECTIVES 2. Growth and Productivity in EU Service Sectors Mary O’Mahony 3. Service Research and Economic Geography Patrik Ström 4. The New Scientific Study of Service Paul P. Maglio and Cheryl A. Kieliszweski 5. The Role of the Big 4: Commoditization and Accountancy Steve Hollis PART II SERVICES AND CORE BUSINESS PROCESSES 6. Green and Sustainable Innovation in a Service Economy Faridah Djellal and Faïz Gallouj 7. The Three-Stage Model of Service Consumption Rodoula H. Tsiotsou and Jochen Wirtz 8. Creating and Capturing Value in the Service Economy: The Crucial Role of Business Services in Driving Innovation and Growth Michael Ehret and Jochen Wirtz 9. Measuring Business Activity in the UK Julian Frankish, Richard Roberts, David J. Storey and Alex Coad 10. The Growth of Information-Intensive Services in the US Economy Uday Apte, Uday Karmarkar and Hiranya Nath 11. Service and Experience Jon Sundbo PART III MANAGING SERVICE BUSINESSES 12. The Organization of Service Business Andrew Jones 13. Managing Experts and Creative Talent David J. Teece 14. Globalization of Services Joanne Roberts 15. Internationalisation of Services: Modes and the Particular Case of KIBS Luis Rubalcaba and Marja Toivonen 16. In Pursuit of Creative Compliance: Innovation in Professional Service Firms Timothy Morris, Michael Smets and Royston Greenwood 17. Business and Professional Service Firms and the Management and Control of Talent and Reputations: Retaining Expert Employees and Client Relationship Management John R. Bryson PART IV UNDERSTANDING SERVICE BUSINESS 18. How has Logistics come to Exert Such a Key role in the Performance of Economies, Society and Policy Making in the 21st Century? Andrew Potter and Robert Mason 19. Creative Systems: a New Integrated Approach to Understanding the Complexity of Cultural and Creative Industries in Eastern and Western Countries Lauren Andres and Caroline Chapain 20. Tourism Services: A Sustainable Service Business? C. Michael Hall 21. Growth and Spatial Development of Producer Services in China Anthony G O. Yeh and Fiona F. Yang PART V CONCLUSION: A NEW RESEARCH AGENDA? 22. Developing the Agenda for Research on Knowledge-Intensive Services: Problems and Opportunities John R. Bryson and Peter W. Daniels Index |
New Handbook - Service Innovation
The Handbook of Service Innovation
Editors: Agarwal, R., Selen, W., Roos, G., Green, R. (Eds.)- Addresses contemporary issues in service innovation
192Chapter downloads/week on SpringerLink
-
Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It addresses contemporary issues through conceptual and applied contributions across industry, academia, and government, providing insights for improved practice and policy making.
Featuring cutting-edge research contributions, practical examples, implementations and a select number of case studies across several growth service industries, this book also includes examples of failed service innovation attempts in order to demonstrate a balanced view of the topic and to make clear the pitfalls to be avoided.
Culminating in a suggested step-by-step guide to enable service organization’s managers to understand and implement the concepts of service innovation and manage its evolutionary processes effectively, this book will prove a valuable resource to a wide reaching audience including researchers, practitioners, managers, and students who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.
Includes endorsements from professionals in the field of service innovation.
- Download Preface 1 PDF (100.8 KB)
- Download Sample pages 2 PDF (245.4 KB)
