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Friday, August 26, 2011

Springer book series on services, service science etc.


Service Science: Research and Innovations in the Service Economy



Monday, August 22, 2011

KIBS and innovation policy

This report does not use the KIBS terminology, but is very much about KIBS:

 Exploding the Myths of UK Innovation Policy : How ‘Soft Companies’ and R&D Contracts for Customers Drive the Growth of the Hi-Tech Economy

"Soft companies and R&D contracts with customers play
a critical role in the region’s innovation economy. They
facilitate the ‘natural’ innovation process by which
solving user problems leads on to the creation of new
and better products, and they have enabled the
formation and growth of many of the region’s most
successful science and technology companies. It is
therefore essential that government policies – at
national and regional level – are well enough configured
to foster and support this business model. The analysis
in Chapter 7 suggests that this is currently not the case."







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