KNOWLEDGE-INTENSIVE BUSINESS SERVICES

Put User in the Centre for Services - A reference model by Myriam Corral European Commission Information Society and Media, 2010.

This report is about us, us all as users of services throughout our lives. We have in the "e"-world seen many traditional services been moved to the electronic and connected world, but too often only the medium is changed from paper to electronic whilst the service both regarding the offering and back-office functions of the service provider is unchanged. The core of the report is to illustrate if it is possible to have a more user-centric service convergence view on the architecture of interconnected services.

The Trends of Open Innovation in Services, by Vanja Nedimovic; European Commission Information Society and Media, 2009.

Considering that "openness" means sharing, but also a new business and better services, this report illustrates emerging business models and better services for citizens with examples based on new Open Innovation paradigms.

Intellectual Property and Legal Issues in Open Innovation in Services, by Jacqueline Vallat, European Commission Information Society and Media, 2009.

This report describes the need for opening a deeper policy dialogue in order to achieve the adequate legal framework for open service innovation, based on sharing and co-creativity.