Friday, February 29, 2008
Spiral : L'innovation pour les services
Un reseau in french
check out this on service science and innovation:
http://www.spiral.lu/cms/spiral/content.nsf/0/35F6D847EE21FFC8C12573E2003237ED/$file/Services_JPM.pdf
Thursday, February 28, 2008
Trade in KIS
Trading in Ideas and Knowledge
A report prepared for the Knowledge Economy Programme
Brinkley, Ian
2007
If
Germany is good at making cars and Japan at micro electronics, what
does Britain excel at economically? The answer is ‘knowledge
services’. Trading in Ideas and Knowledge argues
that knowledge services — in essence selling specialised brainpower -
is the one category of economic activity in which the UK appears to be
leading the rest of the world. Analysing official trade figures (from
the government’s ‘Pink Book’), the paper finds that in 2005, the UK
exported about £75 billion worth of knowledge services — up from £28
billion in 1995, a rise of 170 per cent — and now worth some 6.3 per
cent of GDP.
Public Service Innovation
The Work Foundation - Public Service Innovation
Rohit Lekhi, Research Republic LLP
December 2007
The
agenda for public service reform increasingly demands that services
meet the rising expectations of citizens. At the same time, rapid
changes in information and communication technologies provide new
opportunities for gains in both efficiency and effectiveness. However,
public services are subject to very different pressures than private
companies, and so must innovate in very different ways.
This research report presents developments in public
service innovation arising from the growth of the knowledge economy. As
such, it is a component part of The Work Foundation’s Knowledge Economy
Programme.
The report has the following three aims:
- To examine current debates, issues and themes around innovation in public services.
- To review specific innovations in public services driven by the knowledge economy.
- To conduct primary research on selected case studies of knowledge economyrelated innovations in public services.
Wednesday, February 27, 2008
Berkeley Conference Services and Innovation
Somehow I missed this at the time! Some excellent material:
Tekes » Events » Services and Innovation
David Teece, Mitsubishi Bank Professor,
Haas School of Business
Innovation and management in services in an
advanced global economy (pdf)
Customer Perspectives on Services
Innovation (pdf)
Panel Chair: Stephen Ezell, Peer Insight (tbc)
Jim Marsden, HP:
Innovation and management in
services within the firm (pdf)
Innovate Customers, Not Products (pdf),
Presentation (pdf)
Tekes » Events » Services and Innovation
David Teece, Mitsubishi Bank Professor,
Haas School of Business
Innovation and management in services in an
advanced global economy (pdf)
Customer Perspectives on Services
Innovation (pdf)
Panel Chair: Stephen Ezell, Peer Insight (tbc)
Jim Marsden, HP:
Innovation and management in
services within the firm (pdf)
- Goldhar, Braunstein and Berg: Services Innovation in the 21st
Century (pdf),
Presentation (pdf) - Apte, Karmarker, and Nath: Information Services in the US
Economy (pdf),
Presentation (pdf) - Berry, Shankar, Parish, Cadwallander, and Dotzel:
Creating new
markets through service innovation (pdf),
Presentation (pdf) - Möller, Rajala, and Westerlund: The Service Myopia: New Recipe
for Client-Provider Value Creation (pdf),
Presentation (pdf)
Innovate Customers, Not Products (pdf),
Presentation (pdf)
- Ahonen and Lietsala: Managing Service Ideas and Suggestions –
Information Systems in Innovation Brokering (pdf),
Presentation (pdf) - Glushko and Sims: Service Innovation Using Design Patterns,
Presentation (pdf) - Bitner, Ostrom and Morgan: Service Blueprinting: A Practical
Tool for Service Innovation (pdf),
Presentation (pdf)
- Ahonen, Salonen, Kivisto-Rahnasto, Jarvinen, and Silius:
eInsurance – Novel Services in the Electronic Environment
(pdf), Presentation (pdf) - Oksanen, Helander, Seppanen, Puhakka, and Laine:
Building SaaS
Business on Top of Open Source – Economic and Legal Considerations (pdf),
Presentation (pdf) - Mironov: Issues in Shifting from a Product-Based Business
Model to a Service-Based Model (pdf),
Presentation (pdf) - Ainamo and Ventresca: Services Innovation: Sourcing In Lessons
from True Professionals (pdf),
Presentation (pdf)
- Blomqvist, Henttonen, Hurmelinna-Laukkanen, and Ritala:
Hybrid
Innovation Management – Lessons Learned from Mobile TV Development (pdf),
Presentation (pdf) - Shankar, Berry, and Dotzel: Creating and Managing Hybrid
Innovations (pdf),
Presentation (pdf) - Salmi, Torkkeli, Ojanen, and Hilmola:
New Product Creation
Process of KIBS Firms: A Case Study (pdf),
Presentation (pdf) - Toivonen and Smedlund: Innovation Processes In Professional
Business Service Firms: Their Drivers, Nature And Management Challenges
(pdf), Presentation (pdf)
Monday, February 25, 2008
SC Research
SC-Research - Contact info and staff
lots of work in Finland on KIBS and innovation:
here is a really interesting paper on taxonomy of services (with productivity analysis in mind):
Productivity of Business Services - Towards A New Taxonomy
Tuesday, February 12, 2008
Innovation Platform for knowledge intensive services launched
at:http://www.europe-innova.org/index.jsp?type=page&previousContentId=9208&cid=9212&lg=EN
The objective
of KIS-IP is to foster technological as well as non-technological
innovation in services, by helping innovative SMEs to better exploit
research results and to facilitate the search for investors and
business partners. The KIS-IP will develop new tools for innovation
support, addressing particularly the needs of innovative service
companies with the ambition to grow and internationalise fast.
The KIS-IP combines two elements:
KIS-IP is open for cooperation with other initiatives and will
undertake maximum efforts to develop and test a set of new innovation
support services that can ultimately be integrated into regional and
national innovation support programmes. "This is an important step to
shift focus towards the needs of innovative services companies", said
Mette Quinn, the project coordinator. "Specific attention will be paid
to leveraging proven and tested solutions into the Enterprise Europe
Network that offers great potential to strengthen the impact of new
service concepts developed under Europe INNOVA."
Click to view the KIS-IP description and the presentations." So far I have encountered error messages on trying to get these! IM
"As
a new element of Europe INNOVA, the "European Innovation Platform for
Knowledge Intensive Services" (KIS-IP) was launched at a Commission's Workshop on innovation in services in Brussels the 4th of February.
a new element of Europe INNOVA, the "European Innovation Platform for
Knowledge Intensive Services" (KIS-IP) was launched at a Commission's Workshop on innovation in services in Brussels the 4th of February.
The objective
of KIS-IP is to foster technological as well as non-technological
innovation in services, by helping innovative SMEs to better exploit
research results and to facilitate the search for investors and
business partners. The KIS-IP will develop new tools for innovation
support, addressing particularly the needs of innovative service
companies with the ambition to grow and internationalise fast.
The KIS-IP combines two elements:
- Three sectoral Innovation Platforms
in the fields of ICT, renewable energy and satellite-based
applications, that bring together specialised public and private
innovation support providers in these field with the ambition to design
and test new tailored business support solutions for innovative service
companies. - A horizontal support action
that provides innovative service companies with a platform for learning
from each other and facilitates access to research results and finance
for innovative service companies in Europe.
KIS-IP is open for cooperation with other initiatives and will
undertake maximum efforts to develop and test a set of new innovation
support services that can ultimately be integrated into regional and
national innovation support programmes. "This is an important step to
shift focus towards the needs of innovative services companies", said
Mette Quinn, the project coordinator. "Specific attention will be paid
to leveraging proven and tested solutions into the Enterprise Europe
Network that offers great potential to strengthen the impact of new
service concepts developed under Europe INNOVA."
Click to view the KIS-IP description and the presentations." So far I have encountered error messages on trying to get these! IM
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Monday, February 11, 2008
IBM Systems Journal
http://www.research.ibm.com/journal/sj47-1.html
"
Recognizing the growing significance of service innovation in the
global economy, many in academia and industry have suggested that there
is a need for a new science of service systems whose chief goal is the
development of efficient and scalable methods for service system
analysis, design, implementation, and delivery. This issue presents 14
papers on a variety of aspects of service science, management, and
engineering in an effort to help define and promote research in this
emerging multidisciplinary field."
"
Recognizing the growing significance of service innovation in the
global economy, many in academia and industry have suggested that there
is a need for a new science of service systems whose chief goal is the
development of efficient and scalable methods for service system
analysis, design, implementation, and delivery. This issue presents 14
papers on a variety of aspects of service science, management, and
engineering in an effort to help define and promote research in this
emerging multidisciplinary field."
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