KNOWLEDGE-INTENSIVE BUSINESS SERVICES

Nordic Service Conference

Downloadable presentations from this conference, including a few on services' innovation policy:

Karin Yrvin, State Secretary, Ministry of Trade and Industry, Norway
An Innovation Policy for Growth and Employment

Enhancing the Performance of the Service Sector With emphasis on how to promote innovation in service
Shuji Tamura, Science and Technology Policy Division,OECD

Services, Innovation and the European Economy
Ian Miles, Manchester University, UK

US Approach to Service Innovation and the Service Science initiative
Jim C Spohrer, Almaden Services Research, IBM, USA

Service Engineering, Designing New Services The federal German Service Initiative
Walter Ganz, Fraunhofer Institut IAO, Germany

The EU proposal for a Services directive, consequences for services innovation
Jon Vea, Federation of Norwegian Business and Industry, Norway

Tekes' role in promoting technology, innovation and services
Tiina Tanninen-Ahonen, Tekes, Finland

Swedish innovation systems in service economy
Lars Wärngård, VINNOVA, Sweden

Innovation in Danish knowledge based services
Ina Drejer, Department of Business Studies, Aalborg University, Denmark

The Norwegian Challenge and Service Innovations
Øystein Strandli, The Research Council of Norway

Value Creation thru Services
Barbro Lagerholm, Industrial Research and Development Corporation, Sweden

Industrial Service Business, from deals to partnership?
Göran Andersson, Best Serve, Finland

From products and applications to industrial services
Eva Nilsson, Swedish Institute of Management, Sweden

Industrializing after sales services
Thomas Fuchs, MTC and Linde AGA Gas

Aker Kværner - a global service provider for capital intensive industries
Arne Bjørlo, Aker Kværner MMO, Norway


The Character of Service Innovation. Learning from the OECD KISA project
Jari Kuusisto, SC Research, Finland

Benchmarking Innovation Ability in Service Enterprises
Arve Halseth, Econ Analysis, Norway

Tracking the Experience Economy
Peter J. Hansen, Wonderful Copenhagen, Denmark

A study of strategic conduct and end-users participation in service innovation processes
Leif Methlie, Norwegian School of Economics and Business Administration, (NHH) Norway

Service Partnerships Reconsidered. What are the Alternatives to Opportunism?
Arne Carlsen, Sintef, Norway

New ways of co-operation - creating innovative work practice between public and private actors
Henrik Garver, Danish Association of Consulting Engineers, Denmark

Innovative Procurement of Infra Product and Services - Case Finnish Road Administration
Markku Teppo, Finnish Road Administration (Finnra), Finland

How to build a service company in between the private and public sector (No visual presentation)
Monica Lindstedt, Hemfrid I Sverige AB, Sweden

A public-private value network. An example based on Norway Land information (NE)
Per Christian Selmer, Norway land information AS, Norway

Parallel session D: Internationalisation and Export of Services

Internationalisation of Knowledge Services: The case of Engineering Consultancy Services
Anders Henten, Center for Information and Communication Technologies (CICT), DOM.DTU, Denmark

Building international service business for different kind of outsourced services
Henrik Blomgren, Royal Swedish Academy of Engineering Sciences, IVA, Sweden

The Next Revolution, e-banking for e-business
Pekka Järvinen, Nordea, Finland

Internationalization of knowledge intensive industries: tricks and traps
Frank Elter, Telenor R&D, Norway

Survey on Internationalisation, an analysis on success criteria and contribution to economic growth
Torben Vad, Econ Analysis, Denmark

All three papers on KIBS are now available at the EMCC site, separately or as a single PDF:
http://www.emcc.eurofound.eu.int/content/source/eu05016a.html