Friday, November 19, 2004
Knowledge workers
More Eurostat data - this time we see where tertiary educated people are working (hint: knowledge intensive services)
These reports are a real treasure trove. There's another one on the gender breakdowns of the knowledge workers.
More Eurostat data - this time we see where tertiary educated people are working (hint: knowledge intensive services)
These reports are a real treasure trove. There's another one on the gender breakdowns of the knowledge workers.
Eurostat Report
Lots of good data here...
"Employment increased in all knowledge-intensive service sectors
between 2000 and 2003 ... services at EU-25 level employed
more than 120 million people in 2003, of which one half were
in KIS. Among these, more than 6.1 million were employed in
knowledge-intensive high tech services and 5.8 million in
knowledge-intensive financial services. The largest KIS
employer in 2003 was other knowledge-intensive services with
33.2 million employed people followed by knowledge-intensive
market services, with 13.9 million workers.
This latter sector has also seen the most rapid growth since
2000, with an annual average rate of 3.3% — see Table 2. In
high tech KIS, the same rate was 1.8%, whereas knowledgeintensive
financial services grew by an average 0.4% per
annum. This nevertheless means that employment in all subsectors
of KIS increased during the period 2000-2003.
LKIS accounted for the other half of total employment in
services at EU-25 level and, within this sector, less
knowledge-intensive market services employed more than
40 million people in 2003 or more than 20% of tota
l
Once again, European averages hide discrepancies at the
Member State level. For example, high tech KIS, while
increasing at the EU-25 level (1.8%), decreased in Denmark,
Estonia, the Netherlands, Lithuania and Slovakia, with annual
reduction rates of more than 3%. This fall was as much as
10.5% for Lithuania. Higher sector growth was observed in
countries such as Cyprus, Luxembourg, Austria, Portugal and
Iceland, where the annual average growth was between 4%
and 11%.
Concerning knowledge-intensive market services, only two
countries saw employment decrease between 2000 and 2003:
Latvia and Iceland with respective annual average reductions
of 2.5% and 3.4%. Otherwise, employment increased in this
sub-sector in all countries. The annual average growth rate
was 12.8% in Estonia and 10.9% in Luxembourg.
Other knowledge-intensive services also grew overall between
2000 and 2003. In fact, employment in this sector only fell in
two countries, Lithuania and Slovakia (-5.1% and -0.4%,
respectively)...."
and
"The United Kingdom has the
most knowledge-intensive
service oriented regions
in Europe, but also the
greatest regional disparities......"
Lots of good data here...
"Employment increased in all knowledge-intensive service sectors
between 2000 and 2003 ... services at EU-25 level employed
more than 120 million people in 2003, of which one half were
in KIS. Among these, more than 6.1 million were employed in
knowledge-intensive high tech services and 5.8 million in
knowledge-intensive financial services. The largest KIS
employer in 2003 was other knowledge-intensive services with
33.2 million employed people followed by knowledge-intensive
market services, with 13.9 million workers.
This latter sector has also seen the most rapid growth since
2000, with an annual average rate of 3.3% — see Table 2. In
high tech KIS, the same rate was 1.8%, whereas knowledgeintensive
financial services grew by an average 0.4% per
annum. This nevertheless means that employment in all subsectors
of KIS increased during the period 2000-2003.
LKIS accounted for the other half of total employment in
services at EU-25 level and, within this sector, less
knowledge-intensive market services employed more than
40 million people in 2003 or more than 20% of tota
l
Once again, European averages hide discrepancies at the
Member State level. For example, high tech KIS, while
increasing at the EU-25 level (1.8%), decreased in Denmark,
Estonia, the Netherlands, Lithuania and Slovakia, with annual
reduction rates of more than 3%. This fall was as much as
10.5% for Lithuania. Higher sector growth was observed in
countries such as Cyprus, Luxembourg, Austria, Portugal and
Iceland, where the annual average growth was between 4%
and 11%.
Concerning knowledge-intensive market services, only two
countries saw employment decrease between 2000 and 2003:
Latvia and Iceland with respective annual average reductions
of 2.5% and 3.4%. Otherwise, employment increased in this
sub-sector in all countries. The annual average growth rate
was 12.8% in Estonia and 10.9% in Luxembourg.
Other knowledge-intensive services also grew overall between
2000 and 2003. In fact, employment in this sector only fell in
two countries, Lithuania and Slovakia (-5.1% and -0.4%,
respectively)...."
and
"The United Kingdom has the
most knowledge-intensive
service oriented regions
in Europe, but also the
greatest regional disparities......"
Wednesday, November 17, 2004
Britain in Space
British space projects from the 1930s to HOTOL's descendants. BBC TVran a two-part series on human visits to other planets over the last couple of weeks; in association with this its digital channel BBC4r had a piece on the British Interplanetary Society. This website is very informative.
British space projects from the 1930s to HOTOL's descendants. BBC TVran a two-part series on human visits to other planets over the last couple of weeks; in association with this its digital channel BBC4r had a piece on the British Interplanetary Society. This website is very informative.
jon sundbo presentation
presentation on ser5vice employee involvement in innovation, from a service engineering conference in 2002.
presentation on ser5vice employee involvement in innovation, from a service engineering conference in 2002.
CPB workshop: "PRODUCTIVITY IN SERVICES:determinants, international comparison, bottlenecks, policy"
Lots of presentations on services productivity and internationalisation
Lots of presentations on services productivity and internationalisation
IBM Research | Almaden Research Center | Service Innovations
This is the conference mentioned ealier. Nopte that Henry Chesbrough while writing in the FT a few weeks ago (and again here) seems completely unaware of European services reesarch. Anyway, from the page:
IBM Almaden Research Center
Service Innovations for the 21st Century
November 17-18, 2004
At this meeting co-organized by the Management of Accelerated Technology Innovation (MATI) industry consortium, Northwestern University’s Center for Technology & Innovation Management (CTIM) and IBM, about 140 industry, academic, and government participants, both domestic and international, will convene for two stimulating days of speakers, panels and small group breakout discussions. The event will capture the most relevant materials on service innovation today and provide new perspectives and working relationships to shape required strategies and programs.
Why service innovation? Henry Chesbrough made this argument in his September 27 Financial Times article "A failing grade for the innovation academy": Services dominate economic activity in developed economies, and yet a deep understanding of innovation in this sector remains limited. More and more corporations born in the manufacturing sector, such as GE, Xerox and IBM, now see a growing share of revenues coming from service units. In addition, the last decade has witnessed strong growth of service businesses in many sectors including financial, information and business services. Becoming more systematic about service growth and productivity — service innovation — is a topic of great relevance to business, academic and government leaders today.
This event will capture the most relevant materials on service innovation today and provide new perspectives and working relationships to shape service innovation strategies. Participants will explore a wide range of issues, including:
* service economy growth
* service productivity
* human capital optimization
* service automation (self service)
* service quality
* business transformation services
* service-oriented architectures
* service offering life-cycle management
* service delivery excellence
* service relationships
* co-production value sharing
* IT support of service organizations
* next-generation collaboration technologies
* managing service innovations
* data analytics for services
* models of service organizations
* computational organization theory
This is the conference mentioned ealier. Nopte that Henry Chesbrough while writing in the FT a few weeks ago (and again here) seems completely unaware of European services reesarch. Anyway, from the page:
IBM Almaden Research Center
Service Innovations for the 21st Century
November 17-18, 2004
At this meeting co-organized by the Management of Accelerated Technology Innovation (MATI) industry consortium, Northwestern University’s Center for Technology & Innovation Management (CTIM) and IBM, about 140 industry, academic, and government participants, both domestic and international, will convene for two stimulating days of speakers, panels and small group breakout discussions. The event will capture the most relevant materials on service innovation today and provide new perspectives and working relationships to shape required strategies and programs.
Why service innovation? Henry Chesbrough made this argument in his September 27 Financial Times article "A failing grade for the innovation academy": Services dominate economic activity in developed economies, and yet a deep understanding of innovation in this sector remains limited. More and more corporations born in the manufacturing sector, such as GE, Xerox and IBM, now see a growing share of revenues coming from service units. In addition, the last decade has witnessed strong growth of service businesses in many sectors including financial, information and business services. Becoming more systematic about service growth and productivity — service innovation — is a topic of great relevance to business, academic and government leaders today.
This event will capture the most relevant materials on service innovation today and provide new perspectives and working relationships to shape service innovation strategies. Participants will explore a wide range of issues, including:
* service economy growth
* service productivity
* human capital optimization
* service automation (self service)
* service quality
* business transformation services
* service-oriented architectures
* service offering life-cycle management
* service delivery excellence
* service relationships
* co-production value sharing
* IT support of service organizations
* next-generation collaboration technologies
* managing service innovations
* data analytics for services
* models of service organizations
* computational organization theory
Monday, November 15, 2004
KIBS coproduction study from W. P. Carey School of Business - Research, Publications and Working Papers: A rare US paper to use the KIBS idea - but I havent yet got more than the abstract
Client Co-Production in Knowledge-Intensive Business Services Author Bettencourt, Lance A; Ostrom, Amy ; Brown, Stephen W and Roundtree, Robert - who say... "Based on research conducted with an IT consulting firm and work done with another knowledge-intensive business service providers, this paper describes clients' key role responsibilities that are essential for effective client co-production in KIBS partnerships. It then presents strategies that service providers can use to manage clients so they perform their roles effectively. By strategically managing client co-production, service providers can improve operational efficiency, develop more optimal solutions and generate a sustainable competitive advantag"
Client Co-Production in Knowledge-Intensive Business Services Author Bettencourt, Lance A; Ostrom, Amy ; Brown, Stephen W and Roundtree, Robert - who say... "Based on research conducted with an IT consulting firm and work done with another knowledge-intensive business service providers, this paper describes clients' key role responsibilities that are essential for effective client co-production in KIBS partnerships. It then presents strategies that service providers can use to manage clients so they perform their roles effectively. By strategically managing client co-production, service providers can improve operational efficiency, develop more optimal solutions and generate a sustainable competitive advantag"
Sunday, November 14, 2004
Mika Kautonen "Bridges from Local to Global"
study of regional innovation systems;
"An interesting role of KIBS firms can be seen in the analysis:
-Within the group of major product innovators, KIBS in most of the cases have physical products. Standardised, novel service solutions have the greatest potential to internationalise and grow rapidly.
-Within the group of expertise-based process innovators, KIBS provide usually immaterial services like consultancy. There, innovation activities are often gradual improvements linking incremental product and process innovation. These firms are highly local in their relationships, thus having a qualitative role within a regional innovation system by transferring local-specific knowledge among the firms and other actors."
study of regional innovation systems;
"An interesting role of KIBS firms can be seen in the analysis:
-Within the group of major product innovators, KIBS in most of the cases have physical products. Standardised, novel service solutions have the greatest potential to internationalise and grow rapidly.
-Within the group of expertise-based process innovators, KIBS provide usually immaterial services like consultancy. There, innovation activities are often gradual improvements linking incremental product and process innovation. These firms are highly local in their relationships, thus having a qualitative role within a regional innovation system by transferring local-specific knowledge among the firms and other actors."
Luukkainen study of R&D and KIBS use in clusters of Finnish economy (application/pdf Object)
looks like interesting contrasts, but can't clip any text into the blog due to over-zealous security restrictions in the text.
looks like interesting contrasts, but can't clip any text into the blog due to over-zealous security restrictions in the text.
Bart van Ark presentation on EU service productivity and its shortfalls vis a vis US.
Lots of interesting material, various approaches explored. Conclusions include: (apologies for problematic formatting...)
"U.S. productivity advantages are not ubiquitous but is strongly based in market services
Measurement issues are important but biases should notot
be automatically assumed
There is a lot more dynamics in U.S. services (faster
growth and investment, more innovation, more changes
to markets) --> is more turbulence what Europe needs?
Some of U.S. productivity advantages in services cannotot
be easily adopted in Europe (e.g., scale effects)
How can Europe develop productivity advantages in
services?
Diversity and customization?
Advance combination of manufacturing and service
functions?
Set industry standards more easily?
Lots of interesting material, various approaches explored. Conclusions include: (apologies for problematic formatting...)
"U.S. productivity advantages are not ubiquitous but is strongly based in market services
Measurement issues are important but biases should notot
be automatically assumed
There is a lot more dynamics in U.S. services (faster
growth and investment, more innovation, more changes
to markets) --> is more turbulence what Europe needs?
Some of U.S. productivity advantages in services cannotot
be easily adopted in Europe (e.g., scale effects)
How can Europe develop productivity advantages in
services?
Diversity and customization?
Advance combination of manufacturing and service
functions?
Set industry standards more easily?
IBM More on IBM Innovation Services - On Demand Innovation Services (see earlier blog)
OBRIGADO!
Brazilian view on "Inovação em Serviços" by Luis Pedrosa
of the NÚCLEO SERASA DE INOVAÇÃO - powerpoints, nice presentation.
Brazilian view on "Inovação em Serviços" by Luis Pedrosa
of the NÚCLEO SERASA DE INOVAÇÃO - powerpoints, nice presentation.
STEP paper on KIBS in urban areas
"Knowledge intensive business services and urban industrial development. Do KIBS cause increased geographic concentration of industries?" by
Heidi Wiig Aslesen and Arne Isaksen of STEP in Oslo:
The study cioncerns software industry and organisational consultants in Oslo,
Norway, and focuses on the role of the two sectors in stimulating
innovation and growth. Firms in the two KIBS sectors mainly provided products and services tailored to the individual client, with frequent face-to-face meetings with
their clients. "In such relationships innovation may be stimulated, and
clients use KIBS firms as a source of relevant specialised competence."
Concludes:
"So who are the beneficiaries of knowledge intensive services for
learning and innovation in urban areas? Software firms and organisational
consultancies mainly provide services for private enterprises. The
Innovation Study furthermore, gives an overview of firms that regard
consultants as an important source of information for innovation. This
applies to large enterprises rather than small ones, and only to firms
within particular industries, and it applies to a greater extent to firms in
the Oslo region rather than elsewhere in the country. What this suggests is
that KIBS firms may improve the competitive ability of certain firms that
are already competitive, such as large firms in the Oslo region. The KIBS
sector offers strategic knowledge to those who are able to make use of it,
while the gap is increasing between insiders and outsiders. The latter
particularly refers to small firms in industries that may require KIBS
services but are located outside urban areas."
"Knowledge intensive business services and urban industrial development. Do KIBS cause increased geographic concentration of industries?" by
Heidi Wiig Aslesen and Arne Isaksen of STEP in Oslo:
The study cioncerns software industry and organisational consultants in Oslo,
Norway, and focuses on the role of the two sectors in stimulating
innovation and growth. Firms in the two KIBS sectors mainly provided products and services tailored to the individual client, with frequent face-to-face meetings with
their clients. "In such relationships innovation may be stimulated, and
clients use KIBS firms as a source of relevant specialised competence."
Concludes:
"So who are the beneficiaries of knowledge intensive services for
learning and innovation in urban areas? Software firms and organisational
consultancies mainly provide services for private enterprises. The
Innovation Study furthermore, gives an overview of firms that regard
consultants as an important source of information for innovation. This
applies to large enterprises rather than small ones, and only to firms
within particular industries, and it applies to a greater extent to firms in
the Oslo region rather than elsewhere in the country. What this suggests is
that KIBS firms may improve the competitive ability of certain firms that
are already competitive, such as large firms in the Oslo region. The KIBS
sector offers strategic knowledge to those who are able to make use of it,
while the gap is increasing between insiders and outsiders. The latter
particularly refers to small firms in industries that may require KIBS
services but are located outside urban areas."
Marja Toivonen's excellent PhD study: Expertise as Business. Long-Term Development and Future Prospects of Knowledge-Intensive Business Services (KIBS), ISBN 951-22-7315-2
This is a detailed look at the literature on KIBS, and a prospective study on forces conditioning their future development in Finland.
This is a detailed look at the literature on KIBS, and a prospective study on forces conditioning their future development in Finland.
IBM's service science | Perspectives | CNET News.com
Yep, IBM has discovered social science and services, and this story points to some of the results here - I understand from a Finnish colleague that a big conference is coming up in San Jose about now. This is likely to prompt some very distinctive types of service research!
Yep, IBM has discovered social science and services, and this story points to some of the results here - I understand from a Finnish colleague that a big conference is coming up in San Jose about now. This is likely to prompt some very distinctive types of service research!
Review of service innovation literature This is EIMS Strategic Study B200205 (Jan 2003) Innovation in service firms explored: what, how and why?
by J.P.J. de Jong, A. Bruins, W. Dolfsma and J. Meijaard
by J.P.J. de Jong, A. Bruins, W. Dolfsma and J. Meijaard
