Thursday, May 27, 2004
This is the website of INTEGRATED SOLUTIONS,
iS-OCM :: news
which I mentioned in the email note prepared for the RESER networm in answer to a query about work on business services, which follows:
In the hope of stimulating some interesting exchanges on directions of research in the area, here are some notes I initially prepared forMarie-Christine and then thought might be of more general provocative potential. It also indicates some of the lines of work underway at Manchester and elsewhere.
Ian
Hello
topics for work on business services
Location of Business Services in Innovation Systems and Knowledge Flows:
Here in Manchester we have conducted a large-ish study rcecently on links between KIBS and Universities - this is available at:
Institute of Innovation Research, 2003
Knowing How, Knowing Whom: A Study of the Links between the Knowledge Intensive Services Sector and The Science Base
Mimeo, IOIR; Report to the Council for Science and Technology
Available at: http://www.cst.gov.uk/cst/reports/files/knowledge-intensive-services/services-study.pdf
An important topic for study is the different roles and institutionalisation of business services in different countries:
Marcela Miozzo and Damien Grimshaw (bith at umist.ac.uk ) have an Anglo-German research project comparing several different KIBS in the two countries (they are I think doing some comparative work with Argentina right now); several papers in press:
An important topic for woirk is Intellectual property in services: one study on this theme is
FhG-ISI: 2003 (team co-ordinated by Knut Blind; FhG-ISI:- Jakob Edler, Ulrich Schmoch; PREST-CRIC: - Birgitte Andersen, Jeremy Howells, Ian Miles, Joanne Roberts, Lawrence Green; CNR-ISPRI Lunaria Onlus: Rinaldo Evangelista; TU Hamburg-Harburg - : Christiane Hipp, Cornelius Herstatt)
Patents In The Service Industries Karlsruhe, FhG-ISI, March 2003, EC Contract No ERBHPV2-CT-1999-06
available at : ftp://ftp.cordis.lu/pub/indicators/docs/ind_report_fraunhofer1.pdf
Efforts to study impacts of use of business services in Europe. These are important, but looks like the use of macrostatistics (input output etc) is very limited: see (not sure if this is yet in public domain, but report was delivered last year)
ECORYS-NEI and CRIC (2003) Business Services: Contribution to Growth and Productivity in the European Union Report to European Commission, Enterprise Directorate-General, ECORYS Rotterdam / Manchester
sorry about the formatting!
One conclusion I have reached from this work is that we really need much better understanding of the nature of client-service relationships and the role of the client in effecting success in such relatinships.
We also need to study how services organise their innovation processes, and capture (or fail to replicate) knowledge developed in the course of finding solutions to problems. The use of different types of Knowledge Management system is part of this.
Then there is good work on organisational structures and service innovation, eg:
Joe Tidd & Frank M Hull 2004 Service Innovation: Organizational Responses to Technological Opportunities & Market Imperatives London: Imperial College Press
Joe and colleagues like Andy Davies at SPRU, sussex.ac.uk are doing great work on Integrated Solutions, i.e. beyoind service-manufacturing dichotomies.
see for instance:Delivering Integrated Solutions Andrew Davies, Tim Brady, Puay Tang, with Mike Hobday, Howie Rush, and David Gann SPRU/CENTRIM, November 2003 and they have a website for firms:
http://www.is-ocm.com/index.php
Other work at Manchester includes a detailed study of the market research industry, looking at professionalisation and institutions here: contact Sally.Randles@man.ac.uk, who is hoping to also extend work she has done on environmental services to take on such a perspective.
Finally then,
Some reviewing work on innovation in business services in general:
I Miles 2004 “Knowledge-Intensive-Services and Innovation “ Chapter 16 in John Bryson and Peter Daniels, The Handbook of Service Industries forthcoming
and on service innovation ijn general:
I Miles 2004 “Innovation in Services” chapter 17 in
Jan Fagerberg, David Mowery, and Richard Nelson (eds) Understanding Innovation Oxford University Press, forthcoming
Best wishes
Ian
iS-OCM :: news
which I mentioned in the email note prepared for the RESER networm in answer to a query about work on business services, which follows:
In the hope of stimulating some interesting exchanges on directions of research in the area, here are some notes I initially prepared forMarie-Christine and then thought might be of more general provocative potential. It also indicates some of the lines of work underway at Manchester and elsewhere.
Ian
Hello
topics for work on business services
Location of Business Services in Innovation Systems and Knowledge Flows:
Here in Manchester we have conducted a large-ish study rcecently on links between KIBS and Universities - this is available at:
Institute of Innovation Research, 2003
Knowing How, Knowing Whom: A Study of the Links between the Knowledge Intensive Services Sector and The Science Base
Mimeo, IOIR; Report to the Council for Science and Technology
Available at: http://www.cst.gov.uk/cst/reports/files/knowledge-intensive-services/services-study.pdf
An important topic for study is the different roles and institutionalisation of business services in different countries:
Marcela Miozzo and Damien Grimshaw (bith at umist.ac.uk ) have an Anglo-German research project comparing several different KIBS in the two countries (they are I think doing some comparative work with Argentina right now); several papers in press:
An important topic for woirk is Intellectual property in services: one study on this theme is
FhG-ISI: 2003 (team co-ordinated by Knut Blind; FhG-ISI:- Jakob Edler, Ulrich Schmoch; PREST-CRIC: - Birgitte Andersen, Jeremy Howells, Ian Miles, Joanne Roberts, Lawrence Green; CNR-ISPRI Lunaria Onlus: Rinaldo Evangelista; TU Hamburg-Harburg - : Christiane Hipp, Cornelius Herstatt)
Patents In The Service Industries Karlsruhe, FhG-ISI, March 2003, EC Contract No ERBHPV2-CT-1999-06
available at : ftp://ftp.cordis.lu/pub/indicators/docs/ind_report_fraunhofer1.pdf
Efforts to study impacts of use of business services in Europe. These are important, but looks like the use of macrostatistics (input output etc) is very limited: see (not sure if this is yet in public domain, but report was delivered last year)
ECORYS-NEI and CRIC (2003) Business Services: Contribution to Growth and Productivity in the European Union Report to European Commission, Enterprise Directorate-General, ECORYS Rotterdam / Manchester
sorry about the formatting!
One conclusion I have reached from this work is that we really need much better understanding of the nature of client-service relationships and the role of the client in effecting success in such relatinships.
We also need to study how services organise their innovation processes, and capture (or fail to replicate) knowledge developed in the course of finding solutions to problems. The use of different types of Knowledge Management system is part of this.
Then there is good work on organisational structures and service innovation, eg:
Joe Tidd & Frank M Hull 2004 Service Innovation: Organizational Responses to Technological Opportunities & Market Imperatives London: Imperial College Press
Joe and colleagues like Andy Davies at SPRU, sussex.ac.uk are doing great work on Integrated Solutions, i.e. beyoind service-manufacturing dichotomies.
see for instance:Delivering Integrated Solutions Andrew Davies, Tim Brady, Puay Tang, with Mike Hobday, Howie Rush, and David Gann SPRU/CENTRIM, November 2003 and they have a website for firms:
http://www.is-ocm.com/index.php
Other work at Manchester includes a detailed study of the market research industry, looking at professionalisation and institutions here: contact Sally.Randles@man.ac.uk, who is hoping to also extend work she has done on environmental services to take on such a perspective.
Finally then,
Some reviewing work on innovation in business services in general:
I Miles 2004 “Knowledge-Intensive-Services and Innovation “ Chapter 16 in John Bryson and Peter Daniels, The Handbook of Service Industries forthcoming
and on service innovation ijn general:
I Miles 2004 “Innovation in Services” chapter 17 in
Jan Fagerberg, David Mowery, and Richard Nelson (eds) Understanding Innovation Oxford University Press, forthcoming
Best wishes
Ian
Thursday, May 06, 2004
This is a very interesting report on technology-based servces. (I'd overlooked it previously, to my shame: very relevant to our COST study "Knowing How Knowing Whom"), There is a great deal of case study work and analysis of technology policy issues - and even a simple model of services in the triple helix!
