Tuesday, October 21, 2003
Determinants of Product and Process Innovation in Canada's Dynamic Service Industries
There are many good studies on Statcan's website, and associated ones such as Strategis'.
This is based on innovation surveys, and uses logistic regressaions. conclusions:
"i* nnovation in the services sector is not homogeneous.
* For each type of innovation – product, process or both – there is a different business strategy.
* Small firms do more product innovation, and clients, along with fairs and exhibitions, appear to be the
primary sources of information.
Product innovation is generally done by technical services industries.
* Process innovation does not seem to favour any particular sector, but
understandably, the factors that have the most impact on this type of innovation are
company flexibility and information from patent literature, consulting firms and internal
management.
* The most complex strategy – both product and process innovation – is
particularly associated with large firms in the communications and finance subsectors.
This type of innovation has a larger number of significant factors than the other two
types.
* There are differences between the forms of innovation, and these differences apply within individual sub-sectors."
There are many good studies on Statcan's website, and associated ones such as Strategis'.
This is based on innovation surveys, and uses logistic regressaions. conclusions:
"i* nnovation in the services sector is not homogeneous.
* For each type of innovation – product, process or both – there is a different business strategy.
* Small firms do more product innovation, and clients, along with fairs and exhibitions, appear to be the
primary sources of information.
Product innovation is generally done by technical services industries.
* Process innovation does not seem to favour any particular sector, but
understandably, the factors that have the most impact on this type of innovation are
company flexibility and information from patent literature, consulting firms and internal
management.
* The most complex strategy – both product and process innovation – is
particularly associated with large firms in the communications and finance subsectors.
This type of innovation has a larger number of significant factors than the other two
types.
* There are differences between the forms of innovation, and these differences apply within individual sub-sectors."
The 2003 version of R&D Scoreboard is now online - and you can also examine the time-sries database. no. 11 in the world league of R&D performers is Microsoft; no 5 in the Uk is BT, with Reuters at no. 11. Software and IT services is globally rhe fourth largest sector, with 6% of the R&D of the top 700 comapies (third Uk sector with 5%). Interesting material on sectors like leisure and entertainment, too.
Who says services never do R&D?
The presentation quality of the scorebaord continues to increase, with material on the strong relationshiop between R&D and finanical performance, the patenting in the US of different sectors and regions, etc.
Who says services never do R&D?
The presentation quality of the scorebaord continues to increase, with material on the strong relationshiop between R&D and finanical performance, the patenting in the US of different sectors and regions, etc.
Wednesday, October 15, 2003
Information that is very useful on how industries - including services - relate to Universities, from Peter Swann and Bruce Tether's analysis of CIS data. CRIC Discussion Paper 64 - Abstract Coming soon, I hope, will be the results of a more qualitative analysis we have carried out on KIS and Universities.
Tuesday, October 14, 2003
GGDC Dseries Several papers on services' innovation on this set of working papers - especially in the context of IT use and poroductivity paradox - I found this through a SIID project paper on innovation in retailing, but cannot locate any other papers from that project on the site.
Monday, October 13, 2003
Forthcoming workshop at CRIC, Manchester: Home - Knowledge Intensive Services and Changing Organizational Forms
Thursday, October 09, 2003
Stakeholder Engagement and Innovation Research Forum Canadian site, exploring organisational innovation, CRM etc.
The Evolution of Retail Banking Services in United Kingdom: a Retrospective Analysis" by Davide Consoli is now available as
CRIC Working Paper 13 - Abstract: "The purpose of this paper is to assess the sequence of technological changes occurred in the retail banking sector of the United Kingdom against the emergence of customer services by developing an evolutionary argument... "
CRIC Working Paper 13 - Abstract: "The purpose of this paper is to assess the sequence of technological changes occurred in the retail banking sector of the United Kingdom against the emergence of customer services by developing an evolutionary argument... "
Second ser of papers from Knowledge at Wharton on outsourcing and services:
Business Opportunity vs. Backlash: Perspectives on BPO
"Globalization, which once swept the manufacturing field, is transforming the services sector. Decentralized production of information-intensive services for global markets — coupled with the international integration of labor markets via the Internet — mean that work is moving to countries where it can be done efficiently. As a global supply-chain of expertise emerges, stretching from Manhattan to Madras via places like Mauritius and Manila, these trends pose several questions..."
Business Opportunity vs. Backlash: Perspectives on BPO
"Globalization, which once swept the manufacturing field, is transforming the services sector. Decentralized production of information-intensive services for global markets — coupled with the international integration of labor markets via the Internet — mean that work is moving to countries where it can be done efficiently. As a global supply-chain of expertise emerges, stretching from Manhattan to Madras via places like Mauritius and Manila, these trends pose several questions..."
