Monday, June 29, 2009
Great collection of papers
Friday, May 15, 2009
Service design
The inspiring website from the ENGINE group: direct quotes below:
Service design is a design specialism that helps develop and deliver great services. Service design projects improve factors like ease of use, satisfaction, loyalty and efficiency right across areas such as environments, communications and products – and not forgetting the people who deliver the service. For a quick overview, download our Two minute guide to service design.
Engine's Service Design
Our process
Engine's service design process breaks down into three broad phases: Identify, Build and Measure.…
Typical projects
We help you to identify new opportunities for services and to bring them to life.…
Five fundamentals
To simplify how we look at the ways services work, we keep referencing to the Five fundamentals…
Working with Engine
All of Engine's projects are set up as creative and collaborative processes involving as many people…
Public service design
How should Government set about improving and innovating the public services that we all use? …
Designing people centred policy
How can User Centred Design techniques help public service managers design better services?…
Value the Intangible
How people alone can make an experience, producing or completely transforming contexts…
The Role of Creative Industries in Industrial Innovation
Kathrin Müller, Christian Rammer, and Johannes Trüby
is excellent
Thursday, April 02, 2009
from residual to service science
Metka Stare and Luis B. Rubalcaba
Abstract

Wednesday, April 01, 2009
strategies and management of professional service firms
Great and well-designed presentation on service system design
includes discussion/illustration iof front-office back-office perspective
many other goodies on Slideshare.

Tuesday, March 31, 2009
Centre for Professional Service Firms
has a good working paper series available from this page!

GRIPS Innovatioon Blog
recent entries include:
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Rise of Services
These people dont seem to have heard of Gershuny and Skolka, and they don't explore empirical data very much - howevert they do elaborate a model relating together skilled and unskilled service work, productivity trends and imbalances, marketed services vs household production, and so on. The hypotheses and propositions they formulate are rather interesting ones.
The Rise of the Service Economy
| Use a mirror | Francisco J. Buera, Joseph P. Kaboski NBER Working Paper No. 14822 ---- Abstract ----- This paper analyzes the role of specialized high-skilled labor in the growth of the service sector as a share of the total economy. Empirically, we emphasize that the growth has been driven by the consumption of services. Rather than being driven by low-skill jobs, the importance of skill-intensive services has risen, and this has coincided with a period of rising relative wages and quantities of high-skilled labor. We develop a theory where demand shifts toward ever more skill-intensive output as income rises, and because skills are highly specialized this lowers the importance of home production relative to market services. The theory is also consistent with a rising level of skill and skill premium, a rising relative price of services that is linked to this skill premium, and rich product cycles between home and market, all of which are observed in the data. |

Monday, March 30, 2009
public service innovation conference
an alternative to google scholar?
More links on service science
Friday, March 27, 2009
Teboul_ Services are Front Stage
I have used the Front/Back Stage metaphoir, but Tebuol discusses it systematically.
And I was led there from this interesting discussion of SSME by Dr Banavar of IBM Inida, at http://pld.nectec.or.th/websrii/images/stories/documents/presentations/dr.banavar.pdf







