Wednesday, January 18, 2012
New European Competitiveness Report has a good documentation on KIBS - claiming that the concept is statistically murky, without any citations to yours truly. see http://ec.europa.eu/enterprise/newsroom/cf/_getdocument.cfm?doc_id=7129
pp63-78. Discussion of servicisation pp 79-87.
For a recent discussion of statistical classification see
I Miles, 2011, “From knowledge-intensive services to knowledge-intensive service systems” in International Journal of Services Technology and Management, Vol. 16, No. 2 pp141-159 |
Who wrote this material in the Competitiveness Report: Chapter 2 – “Convergence of knowledge intensive sectors and the EU’s external competitiveness” was coordinated by Mats Marcusson and is based on the background study “Convergence of knowledge intensive sectors and the EU’s external competitiveness” by Sabine Biege (2), Martin Borowiecki (1), Bernhard Dachs (1), Joseph Francois (4), Doris Hanzl (4), Johan Hauknes (3), Angela Jäger (2), Mark Knell (3), Gunther Lay (2), Olga Pindyuk (4), Doris Schartinger (1) and Robert Stehrer (4).
(1) AIT, Austrian Institute of Technology.
(2) ISI, Fraunhofer Institute for Systems and Innovation Research.
(3)NIFU STEP, Norwegian Institute for Studies in Innovation, Research and Education.
(4) wiiw, Vienna Institute for International Economic Studies."
Bernhard, Johan, Gunther - how could you not cite the original KIBS studies - nor the ECORYS one -
Study on Industrial Policy and Services – Part 1 (Within the Framework Contract of Sectoral Competitiveness Studies – ENTR/06/054) Rotterdam,ECORYS available at:
Labels: Europe, KIBS, servicisation
Metamanufacturing
Here is a brief introduction to this concept, prepared for a research proposal we are working on:
(since it is already in use, I would like to get its origin into prior art!):
Metamanufacturing is the integrated organisation of processes from design of products, and design of the service systems within which these products will be used and be disposed of, through to product manufacture, delivery and application in end-user environments. “Meta-“ reflects the recognition that product manufacture is inherently linked to the upstream processes of design and the downstream processes of use. Indeed, data about product use and performance during use will itself feed back into product design and the re-engineering of service systems (including in real time).
Among the aspects of the metamanufacturing paradigm, where we need to develop tools for analysis of its emergence in different industrial and economic contexts, and for practical design of product-service systems, are:
1) Organisational and business model contexts – who offers what value propositions (products and associated services through the product life cycle and across service pathways) to whom, and how revenues are generated from this. Research should examine how different types of product and service can be usefully classified and parameterised to explicate the dynamics, and inform the decisions, confronted in the settings of various organisations.
2) Design of product-service systems. This requirements analysis of methods currently in use, and development of new tools to provide better modelling, for examining how product characteristics and performance, and points of contact between end-users and suppliers (“Touchpoints”), evolve alongside the use of the product over time, and across the service pathways associated with different users and environments.
3) Requirements for data production, communication and analysis. Sensors, recording devices, communication infrastructures, and analytic systems are all required to monitor and predict product functioning. In addition to automated data there may be more or less complex and non-standard data inputs from human agents to take into account.
4) Skills and human resource requirements, human-system interfaces. In addition to design skills, both service suppliers and users may require particular types of managerial, technical and communication skills, in order to efficiently deal with routine and more challenging eventualities. The firm may need capabilities in processing and making informed decisions on the basis of large volumes of data. New human-machine interfaces are required to enable effective interchange between users, suppliers and the software systems associated with the product.
5) Supply-chain and manufacturing systems. New designs of products and product-service systems demand changes in manufacturing processes (and indeed these processes themselves may have been reshaped by the application of metamanufacturing principles in capital goods supply). Supply chains, or more accurately value networks, are conduits for information exchange as more volume and quality of data are available on product design and performance requirements.
Wednesday, October 05, 2011
Service Science
new issue:
new issue:
2011 Vol. 3 No. 3
2011-09-29 21:09:02
Service Science
| | Giuseppe Catenazzo, Emmanuel Fragnière |
| | Marek Winkler, Vladimír Dosoudil |
| | Wibke Michalk, Lilia Filipova-Neumann, Benjamin Blau, Christof Weinhardt |
| | David López, Carmen de Pablos, Enrique de la Puerta, Carlos Fernández |
| | Eugene D. Hahn, Kraiwinee Bunyaratavej |
| | Dane Stangler |
| | Tuure Tuunanen, Lesley A. Gardner, Martin Bastek |
Wednesday, September 28, 2011
Data analytics for public services
This is becoming a persistent theme: went to a talk from |IBM last week arguing much the same thing.
Monday, September 12, 2011
EPISIS conference papers:
available at: http://www.proinno-europe.eu/episisconference2011/content/presentations
The EPISIS second conference will address the potential of service innovation as a driver for value creation in Europe. All European countries have experienced rapid growth in the service industries and have become service and knowledge economies during the last decades.
In order to reach the full value potential of service innovation, for the benefit of companies all over Europe, it is important to have the right policy instruments to promote service innovation. Although our understanding of the characteristics of the service sector may be much better today than it was a decade ago, further knowledge is needed. It is important to know best practices in the support for service innovation at both regional and national level so that service innovation can be a driver of value creation.
Despite that service innovation is of importance in innovation policy in all European countries, relative few policy makers around Europe work strategically on promoting service innovation through their innovation policy.
The aim of the 2nd EPISIS Conference is to contribute to a better understanding of service innovation policy and to provide policy makers with more knowledge on service innovation as a driver for value creation. The conference will be build on the newest theory and policies on service innovation, company cases and best practice in policy making from all over Europe.
available at: http://www.proinno-europe.eu/episisconference2011/content/presentations
The EPISIS second conference will address the potential of service innovation as a driver for value creation in Europe. All European countries have experienced rapid growth in the service industries and have become service and knowledge economies during the last decades.
In order to reach the full value potential of service innovation, for the benefit of companies all over Europe, it is important to have the right policy instruments to promote service innovation. Although our understanding of the characteristics of the service sector may be much better today than it was a decade ago, further knowledge is needed. It is important to know best practices in the support for service innovation at both regional and national level so that service innovation can be a driver of value creation.
Despite that service innovation is of importance in innovation policy in all European countries, relative few policy makers around Europe work strategically on promoting service innovation through their innovation policy.
The aim of the 2nd EPISIS Conference is to contribute to a better understanding of service innovation policy and to provide policy makers with more knowledge on service innovation as a driver for value creation. The conference will be build on the newest theory and policies on service innovation, company cases and best practice in policy making from all over Europe.
Friday, August 26, 2011
Springer book series on services, service science etc.
- 2011
- 2011
- 2011
- 2010
- 2009
- 2008
Monday, August 22, 2011
KIBS and innovation policy
This report does not use the KIBS terminology, but is very much about KIBS:
a critical role in the region’s innovation economy. They
facilitate the ‘natural’ innovation process by which
solving user problems leads on to the creation of new
and better products, and they have enabled the
formation and growth of many of the region’s most
successful science and technology companies. It is
therefore essential that government policies – at
national and regional level – are well enough configured
to foster and support this business model. The analysis
in Chapter 7 suggests that this is currently not the case."
Monday, July 25, 2011
University - KIBS innovation
PhD thesis by Kari Laine, 2010
Fostering Innovation in Collaboration between Higher Education and Industry. A Systemic Model Based on Case Study
[Julkaisu-Tampere University of …, 2011 - dspace.cc.tut.fi
Thesis for the degree of Doctor of Science in Technology
PhD thesis by Kari Laine, 2010
Fostering Innovation in Collaboration between Higher Education and Industry. A Systemic Model Based on Case Study
[Julkaisu-Tampere University of …, 2011 - dspace.cc.tut.fi
Thesis for the degree of Doctor of Science in Technology
