Monday, June 29, 2009

Great collection of papers 

Service Design Research



Friday, May 15, 2009

http://www.enginegroup.co.uk/service_design/

Service design

The inspiring website from the ENGINE group: direct quotes below:

Service design is a design specialism that helps develop and deliver great services. Service design projects improve factors like ease of use, satisfaction, loyalty and efficiency right across areas such as environments, communications and products – and not forgetting the people who deliver the service. For a quick overview, download our Two minute guide to service design.

Engine's Service Design

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Our process

Engine's service design process breaks down into three broad phases: Identify, Build and Measure.…

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Typical projects

We help you to identify new opportunities for services and to bring them to life.…

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Five fundamentals

To simplify how we look at the ways services work, we keep referencing to the Five fundamentals…

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Working with Engine

All of Engine's projects are set up as creative and collaborative processes involving as many people…

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Public service design

How should Government set about improving and innovating the public services that we all use? …

Viewpoints

Designing people centred policy

How can User Centred Design techniques help public service managers design better services?…

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Service Vigilante

Front line staff and designing from the ground up…

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Value the Intangible

How people alone can make an experience, producing or completely transforming contexts…


ZEW Discussion Paper No. 08-109
The Role of Creative Industries in Industrial Innovation
Kathrin Müller, Christian Rammer, and Johannes Trüby
is excellent

Thursday, April 02, 2009

from residual to service science 

SpringerLink - Book Chapter
Metka Stare and Luis B. Rubalcaba
Abstract
Research on services has traveled a long way, starting from a category of non-productive spending introduced by A. Smith over the bumpy road of three centuries of economic thought toward new concepts such as services science. From being treated as a residual in national accounts, services became the dominant category in most economies. Important lessons have been learned in the evolutionary process of the research of services and some stereotypes about services have been dismantled, which improved the apprehension of services on a conceptual, methodological and analytical level. The sectoral approach toward explaining development has enabled services (tertiary sector) to be disentangled from industry (secondary sector) and agriculture (primary sector) and introduced some distinguishing features of services such as intangibility, non-storability, non-tradability and low productivity of services. Gradually, with more diversified study of services coupled with technological advancement, the heterogeneity of services was acknowledged, allowing some services to be treated as storable, tradable and not necessarily consumed simultaneously with production. Furthermore, the analyses pointed to increased linkage between services and other sectors, which broadened the understanding of services beyond sectoral boundaries and revealed the intermediary role of services and service functions in the economy, in companies or in public institutions. This is best manifested by the fact that some of the largest manufacturing companies have seen their businesses shift from products to services, the latter generating the bulk of their turnover.
For a comprehensive survey of the theoretical underpinning of the research on services see Delauney, Gadrey (1992).




Wednesday, April 01, 2009

strategies and management of professional service firms 

The strategies and management of professional service firms
another good presentation!



Great and well-designed presentation on service system design 

Seeing Tomorrows Services: A Panel on Service Design
includes discussion/illustration iof front-office back-office perspective
many other goodies on Slideshare.



Tuesday, March 31, 2009

Centre for Professional Service Firms 

Oxford Saïd Business School: Centre for Professional Service Firms
has a good working paper series available from this page!



GRIPS Innovatioon Blog 

Inno GRIPS project blog

recent entries include:
Most recent blog entries Minimize
Global Green New Deal
InnoGRIPS Special Topic - Innovation for Recovery By jhayden on 3/30/2009 1:21 PM

It looks like the UNEP's plan to green the world's economy is not fairing well in the UK, better luck in South Korea.

More...

Nature to develop online 'open innovation' platform
InnoGRIPS Early Career Researchers Workshop – Open Innovation and IPR By jhayden on 3/24/2009 11:23 AM

The Nature Publishing Group has just announced a partnership with InnoCentive to develop on online platform for open innovation, but will this new partnership address the issues of IP rights stifling collaborative crowdsourcing?

More...

Ageing Japan - doomed?
InnoGRIPS Ageing and Innovation By PREST on 3/18/2009 12:13 PM

A recent New York Times Op-Ed column by Masaru Tamamoto calls attention to some interesting and contestable points about the state of Japanese society and its ability to thrive given demographic ageing.

More...

General Mills opens up to 'crowdsourcing'
InnoGRIPS Early Career Researchers Workshop – Open Innovation and IPR By jhayden on 3/17/2009 2:27 PM

Not long ago the giant international foodstuffs company General Mills refused outsider innovations that arrived at their doorstep because of the external origination. Today, they are embracing 'open innovation' models including the strategic use of crowdsourcing.

More...

Additional sources from our ongoing innovation and demographic ageing literature review
InnoGRIPS Ageing and Innovation By PREST on 3/13/2009 4:29 PM

Herein find an expanded - but still annotated - bibliography from our ministudy on innovation in and for an ageing Europe.

More...

Considering animal spirits
InnoGRIPS Special Topic - Innovation for Recovery By jhayden on 3/6/2009 1:57 PM

Here is the paper on which Nigel Thrift's interesting talk at the recent AIM workshop on Innovation and Social Science at the Royal Society for Arts was based.

More...

Green stimulus will provoke innovation
InnoGRIPS Special Topic - Innovation for Recovery By jhayden on 3/2/2009 10:52 AM

A new policy brief has just been released by Grantham Research Institute on Climate Change and the Environment & Centre for Climate Change Ecominics and Policy (LSE) called 'An outline of the case for a ‘green’ stimulus.'

More...

Workshop follow-up: Main Themes
InnoGRIPS Early Career Researchers Workshop – Open Innovation and IPR By jhayden on 2/25/2009 10:10 AM

Here we report in brief the main themes that emerged at the workshop on Open Innovation and IPR that took place at the University of Manchester 26, 27 January 2009. Did we (as a group) miss something? Are you working on these topics? Let us know...





Rise of Services 

The Rise of the Service Economy

These people dont seem to have heard of Gershuny and Skolka, and they don't explore empirical data very much - howevert they do elaborate a model relating together skilled and unskilled service work, productivity trends and imbalances, marketed services vs household production, and so on.  The hypotheses and propositions they formulate are rather interesting ones.

The Rise of the Service Economy

use a mirror
Use a mirror

download in pdf format
   (420 K)

email paper

Francisco J. Buera, Joseph P. Kaboski

NBER Working Paper No. 14822
Issued in March 2009
NBER Program(s):   EFG

---- Abstract -----

This paper analyzes the role of specialized high-skilled labor in the growth of the service sector as a share of the total economy. Empirically, we emphasize that the growth has been driven by the consumption of services. Rather than being driven by low-skill jobs, the importance of skill-intensive services has risen, and this has coincided with a period of rising relative wages and quantities of high-skilled labor. We develop a theory where demand shifts toward ever more skill-intensive output as income rises, and because skills are highly specialized this lowers the importance of home production relative to market services. The theory is also consistent with a rising level of skill and skill premium, a rising relative price of services that is linked to this skill premium, and rich product cycles between home and market, all of which are observed in the data.





Monday, March 30, 2009

public service innovation conference 

public services innovation conference: share bright ideas to improve people's lives



an alternative to google scholar? 

HighWire Press This is a service from Stanford: these results came up immediately with a search for KIBS - the reports may not all be free to you dear reader. Sorry about awful formatting • “Impact of Functional Integration and Spatial Proximity on the Post-entry Performance of Knowledge Intensive Business Service Firms” Andreas Koch and Harald Strotmann International Small Business Journal, Dec 2006; 24: 610 - 634. • “ Regional Differences in the Growth Patterns of Knowledge-Intensive Business Services: an Approach Based On the Spanish Case” Manuel González-López European Urban and Regional Studies, Jan 2009; 16: 101 - 106. • “Institutional Effects on the IT Outsourcing Market: Analysing Clients, Suppliers and Staff Transfer in Germany and the UK”Damian Grimshaw and Marcela Miozzo Organization Studies, Sep 2006; 27: 1229 - 1259. • “Head Office Location: Agglomeration, Clusters or Flow Nodes?”Stig-Erik Jakobsen and Knut Onsager Urban Stud, Aug 2005; 42: 1517 - 1535. • “Economic Specialisation in Metropolitan Areas Revisited: Transactional Occupations in Hamburg, Germany” Rolf Stein Urban Stud, Oct 2003; 40: 2187 - 2205. • “Knowledge-basedClusters and Urban Location: The Clustering of Software Consultancy in Oslo” Arne Isaksen Urban Stud, May 2004; 41: 1157 - 1174. • "Book Review: Knowledge, industry and environment: institutions and innovation in territorial perspective” Phil Cooke Progress in Human Geography, Feb 2005; 29: 102 - 104.

More links on service science 

Service Science « N e x t N o w Collaboratory



Friday, March 27, 2009

Teboul_ Services are Front Stage 

Irving Wladawsky-Berger: Services, Jobs and Related Subjects
I have used the Front/Back Stage metaphoir, but Tebuol discusses it systematically.
And I was led there from this interesting discussion of SSME by Dr Banavar of IBM Inida, at http://pld.nectec.or.th/websrii/images/stories/documents/presentations/dr.banavar.pdf





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